Business Analyst

About the Role

Reporting to the Manager of Student Systems in the Students Division, the Business Analyst is a member of the Student Systems team and plays a key role in gathering, documenting, and managing system/IT requirements across the Students Division. In addition to managing requirements, the incumbent will be responsible for identifying, proposing, and coordinating system enhancements; detailing business processes; and building and maintaining strong relationships within the Students Division and across the institution by serving on various projects, working groups, and committees. This position requires a good understanding of systems and data, excellent probing and investigation skills, and direct experience and formal training in business analysis. As a Systems team member, the Business Analyst will participate in software application implementations and upgrades; strong communication and an affinity for technology are essential for success in this role.

We are looking for a person who complements our team and is curious and self-motivated, someone who enjoys going down rabbit holes, investigating opportunities to support process and functional improvements for our departments.

Responsibilities

Business Analysis (50%)

Responsible for completing business process analysis, gathering and documenting the business requirements, and defining project and functional specifications.

Analyze user and functional requirements to ensure they align with business requirements and stakeholder priorities.

Lead business process and design walk-through sessions for the purpose of effectively scoping and assessing the impact of proposed changes to business processes and systems.

Research and develop business cases, including technological alternatives, policy, and procedural enhancements.

Support the planning, designing, developing, and testing of effective and efficient business processes, systems/applications.

Organize, facilitate, and chair meetings with business experts to define and refine requirements, as well as document meeting outcomes and action items.

Promote the appropriate application of technology to business problems.

Apply proven communication, analytical, and problem-solving skills to help maximize the business benefits of projects and initiatives.

Operational Support (25%)

Troubleshoot and support business operations issues within the Students Division.

Facilitate new employee system access, system user audits and management.

Support employee development through coaching and training.

Support CRM-based communication processes and other system processes managed internally.

Ensure quality control, data security, and adherence to data standards.

System Testing (25%)

Support Banner Upgrade testing and other third-party systems as required.

Develop and coordinate user acceptance testing for systems and process changes.

Qualifications

- Three or Four Year Bachelor Degree or Equivalent

- Minimum two years Business Analysis experience

- Expert-level knowledge of Microsoft Office (Excel/Word/Access database design and development)

- Functional knowledge of Google Suite

- Experience with SQL and Relational Databases

- Analytical problem-solving skills with an understanding of relational database design and function

- Experience writing user documentation and delivering training materials

- Ability to influence and motivate others to adopt a course of action

- Ability to manage and facilitate change across multiple stakeholder groups

- Experience managing multiple tasks and deadlines within a rapidly changing environment

- Ability to learn new software applications/tools

- Excellent interpersonal communication skills

- Ability to work independently and employ good judgement

- High degree of analysis, decisiveness, problem-solving, reasoning, attention to detail, and organization

Desired Skills and experience:

- Experience with information systems used in the post-secondary sector, such as student information systems (Banner), CRMs, or Data Analysis/Management systems.

- Business Analysis certificate

- Project Management certificate an asset

- Working within a post-secondary environment preferred

Salary: $81,299.40 - $102,884.60 per annum

Closing Date: December 7, 2025

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator, 999999.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid‑sized university in 2009. A student‑focused undergraduate university built on teaching excellence, Mount Royal University is known for our top‑calibre programs, high‑quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full‑time and 4,030 part‑time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post‑secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

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