Supervisor Quality Assurance

Job Description

Posted Tuesday, November 4, 2025 at 5:00 AM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data‑driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the QA & RA Director, the QA Supervisor ensures that quality standards and current procedures meet or exceed Canadian regulations for GMP as well as the standards set by our Contract Logistics clients.

RESPONSIBILITIES

- Manage and lead the activities of the Quality Assurance department to ensure the highest level of quality.

- Ensure that all manufacturing, packaging, testing, storage and distribution activities are performed in conformance to Customer Specific, CFIA, Health Canada and company policies and/or standard operating procedures.

- Write, maintain, and self‑audit the quality management system to ensure compliance and change management.

- Promote quality achievement and performance improvement across the organization through the establishment and maintenance of KPIs.

- Maintain a constant awareness of the business context and company profitability.

- Maintain the integrity and performance of quality expectations with Lean, cost‑effective strategies that meet business objectives.

- Accomplish Quality Assurance scheduling, coaching, counselling and disciplining employees.

- Oversee quality investigations for root cause and CAPA determination.

- Work closely with all departments to ensure staff are working in compliance with internal policies and procedures, external client expectations and GMP.

- Host regulatory and client audits and assumes responsibility for ensuring that stakeholders are included in proposals for corrective actions.

- Verify contractor quality requirements are specified to vendors and contractor documentation submittals.

EXPERIENCE

- Minimum 4 years' Quality management experience

- 3+ years of strong leadership skills.

- Previous audit experience and/or lead auditor training

- Working knowledge of applicable NHP/GMP Standards

- Analytical skills

COMPETENCIES

- Customer Centricity

- Fostering Culture

- Problem Solving & Decision Making

- Managing Through Change

- Developing Self & Others

- Planning & Results Orientation

- Communication

EDUCATION

- A post‑secondary degree in Science or Engineering

Why Join Us

- Work in an environment where safety is our first priority

- The opportunity to build a career with a growing company

- Medical, dental, and vision coverage for you and your family

- Life and disability insurance

- Wellness programs to support your family’s well‑being

- A Retirement Savings Program with a company match

- Employee Appreciation Day

- Company sponsored social events

- Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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