Service Technician

Overview

Our Sales department sells our water conditioning systems, and other products to new and existing customers within our district. Our Service Technicians travel daily to install and maintain this top-quality Culligan water treatment equipment. The Service Technicians are responsible for installation and maintenance while working alongside each location’s Branch Manager as well as the Service Coordinator.

Kaschls’ Culligan Service Technicians are the face of the company and must establish and maintain a professional relationship with all parties involved in day to day operations, as well as having excellent customer service.

What sets us apart

- Technology: We leverage cutting‑edge technology and smart products to provide innovative solutions that enhance our customers' lifestyles and simplify their daily routines.

- Certified: Our team is fully certified to ensure the highest standards of quality and service, giving our customers peace of mind and confidence in every interaction.

- Authentic: We pride ourselves on being genuine and transparent in every aspect of our business, fostering trust and long‑lasting relationships with our employees and customers.

- Education: We are committed to educating our customers and staff about water quality, how water can affect your overall health, our products and their benefits, enabling informed decisions that promote healthier families, businesses and communities.

Our Purpose

Our core mission is to benefit lives through water. We pride ourselves on delivering exceptional customer satisfaction, striving for excellence in every aspect of our business. As we continue to grow, we are looking for a dynamic and experienced Service Technician to work alongside our service and sales teams to find true success

Qualifications

- Ability to work with minimal supervision.

- Works alone and as a team.

- A class 5 or better driver's license.

- A clean driving record (annual abstract required).

- Criminal record check by RCMP.

- Must be able to lift/carry 50+ lbs.

- Must be able to perform frequent bending, twisting, kneeling.

- Reading and writing text.

- Numeracy.

- Oral and written communication.

- Problem solving.

- Follow instructions.

- Pay attention to detail.

- Decision making.

- Critical thinking.

- Job task planning and organizing.

- Performing all assigned duties in a safety conscious and productive manner.

- Follow Company Policies.

Responsibilities

- Loading and unloading your vehicle.

- Performing pre-trip vehicle inspections as required.

- Job time management.

- Arranging payments from customers as required.

- Maintain tool kit.

- Vehicle inventory.

- Installations.

- Filter changes.

- Establishing and maintaining positive working relationships with customers.

- Vehicle cleanliness inside and out as per Company Policy.

- Preventative vehicle maintenance.

- Building equipment based on specs provided.

- Servicing, maintaining both Culligan and non-Culligan equipment.

- Relaying information to customers regarding service to be done and service completed.

- Billing customers based on pricing outlined by head office.

- Keeping service area clean and tidy.

- Relaying required inventory to Sales and Service Coordinator for ordering.

- Maintaining retail units, returned, refurbished units.

- Ability to diagnose over the phone and on site service issues.

- Communicating daily with Sales and Service Coordinator services to be done and completed.

- Relaying any information daily to Sales and Service Coordinator regarding call backs and unfinished work.

- Perform services/installations based on schedule outlined by the Sales and Service Coordinator.

- Ability to perform/ read water test to recommend equipment services needed.

- Ability to install equipment based on notes, pictures, specs provided, be able to be communicated with sales regarding installation questions.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

- Steel toed boots are required.

- Uniform is provided.

- Safety tickets provided.

- Full benefits are available after 3 months.

Perks & Benefits

- Competitive pay is determined by experience and performance

- Fleet pricing on fuel for your personal vehicle

- Cell phone is provided

- Tablet provided for work

- Free bottled drinking water

- Employee discount on everything we sell

- Company parties & team builders experiences

- Culligan Cares employee reward program

- Business casual uniform, allowance provided yearly

- Steel toed boot allowance available every 2 years

- Safety training provided

- My Benefits app (Johnston Group app to manage your benefits quickly and easily)

- Audiology, hearing aids,

- Clinical dietician, naturopath

- Massage, acupuncture, chiropractor, kinesiologist, physiotherapist

- Hospital, nursing care, ambulance

- Vision, prescription, dental

- Osteopath, podiatrist, chiropody

- Long Term & Short Term Disability

- Alberta and Saskatchewan WCB

- Accidental Death & Dismemberment (AD&D)

- Life Insurance

- Teladoc Medical Experts and myStrength (mental health and medical support)

- Expert Medical Opinions, In-the-moment tools

- Personal Health Navigator, Find a Doctor / Care Finder

- Personalized plans, Recommended digital content and resources

- Arive Employee Assistance Program (EAP)

- Personal and relationship counselling

- Work-related challenges, Family challenges

- Addiction or dependency concerns

- Legal issues, Financial concerns

- Nutritional guidance

- Eldercare issues, Childcare navigation support

- Voyage Assistance (Emergency Travel Coverage)

- Add extra travel days and supplement your existing coverage

- Trip cancellation, Interrupted travel

- Visitors to Canada: Add emergency sickness/injury and hospitalization coverage for uninsured visitors, such as extended family members

Flexible work from home options available.

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