Mobile Device Management(MDM) Specialist

Role: Mobile Device Management(MDM) Specialist

Location: Mississauga, ON

Contract

Job Description:

Microsoft Intune Administration

• Configure and manage Microsoft Intune tenant setting sand policies

• Deploy and manage Windows 10/11 devices through Intune

• 9/18/25, 5:58 PM Level 2 Mobile Device Management Specialist - Job Description

• Implement and maintain iOS and Android device enrollment processes

• Create and manage compliance policies, condition a access policies, and configuration profiles

• Troubleshoot device enrollment, policy deployment, and compliance issues

• Monitor device health and compliance status through Intune reporting

Apple Device Management

• Configure and maintain Apple Device Enrollment Program(DEP/ADE) integration

• Manage Apple Push Notification Service (APNS)certificates and renewals

• Implement Volume Purchase Program (VPP) for app licensing and distribution

• Configure supervised device settings and restrictions

• Troubleshoot iOS/iPadOS enrollment and policy application issues

Android Enterprise Management

• Set up and maintain Android Enterprise (formerly Android for Work) configurations

• Manage Google Play Console integration and app approvals

• Configure work profiles, fully managed devices, and dedicated device modes

• Implement Android Enterprise enrollment methods (QRcode, NFC, zero-touch)

• Troubleshoot Android device management and app deployment issues

SCCM and Intune Co-Management

• Configure and maintain SCCM and Intune co-management workloads

• Manage workload transitions between SCCM and Intune

• Monitor co-managed device health and policy conflicts

• Implement cloud management gateway (CMG)configurations

• Troubleshoot co-management enrollment and synchronization issues

SOTI MobiControl for Rugged Devices

• Administer SOTI MobiControl console and deployment server

• Configure device profiles and policies for rugged Android and Windows devices

• Manage application deployment and updates through SOTI

• Implement remote control and support capabilities

• Configure lockdown profiles and kiosk modes for specialized devices

• Troubleshoot SOTI agent issues and device connectivity problems

Patch Management and Application Deployment

• Deploy Windows updates and feature updates through Intune

• Manage update rings and deployment schedules

• Deploy and manage business applications across all platforms

• Configure app protection policies and conditional launch settings

• Monitor update compliance and application installation status

• Troubleshoot failed deployments and update issues

Troubleshooting and Support

• Provide Level 2 technical support for MDM-related issues

• Analyze device logs and diagnostic information

• Resolve enrollment failures, policy conflicts, and application issues

• Escalate complex issues to Level 3 support or vendors when necessary

• Document troubleshooting procedures and create knowledge base articles

• Assist end users with device setup and basic MDM functionality

Required Qualifications

Experience and Skills

• 3-7 years of experience in mobile device management and endpoint administration

• Hands-on experience with Microsoft Intune administration and configuration

• Working knowledge of SCCM co-management scenarios and workload management

• Experience with SOTI MobiControl or similar rugged device management solutions

• Proficiency in Apple DEP/ADE enrollment and device management

• Experience with Apple VPP licensing and app distribution

• Knowledge of APNS certificate management and troubleshooting

• Hands-on experience with Android Enterprise management and enrollment methods

• Understanding of mobile device security policies and compliance frameworks

• Experience with Windows 10/11 management through cloud-based MDM solutions

• Basic understanding of PowerShell scripting for automation tasks