Community Engagement Coordinator

Company Description

Thunder Bay Community Auditorium is Northwestern Ontario's premier performance theatre, event space, and hub for arts and culture. The Auditorium is a vibrant center offering a variety of artistic and cultural experiences to the community, attracting world-class performances and events. As a cornerstone of the local arts scene, Thunder Bay Community Auditorium provides a platform for creativity and artistic expression as well many community events such as convocations and dance recitals.

Position Summary

The Thunder Bay Community Auditorium is seeking a dynamic and community-minded individual to join our team as the Community Engagement Coordinator. This multifaceted role is designed to strengthen our connection with the community, enhance patron experiences, and support sponsorship initiatives that sustain and grow our programming.

Key Responsibilities

Community Engagement

- Develop and implement outreach initiatives to build relationships with local business, charities, organizations, schools, artists, and cultural groups.
- Coordinate community-based events, educational programs, and audience development strategies.
- Represent the Auditorium at public events and forums to promote its mission and programming.

Sponsorship and Corporate Sales & Coordination

- Identify, cultivate, and secure sponsorships and partnerships with local and regional businesses.
- Identify and support private event bookings including but not limited to pre-show events and corporate gatherings
- Prepare sponsorship proposals, agreements, and reports.
- Maintain sponsor relationships through regular communication, benefit fulfillment, and recognition.

Front-of-House Patron Hospitality

- Support front-of-house operations during performances and events, ensuring a welcoming and professional environment.
- Collaborate with box office, ushers, and volunteers to deliver exceptional customer service.
- Assist with patron inquiries, accessibility needs, and hospitality enhancements.

Qualifications

- Excellent Communication Skills – verbal and written, with the ability to engage diverse audiences and stakeholders.
- Event Coordination Experience – including planning, logistics, and on-site execution.
- Sales and Marketing Acumen – ability to develop compelling sponsorship packages and close deals.
- Customer Service Orientation – proven ability to create positive patron experiences in a fast-paced environment.
- Relationship Building – strong interpersonal skills to foster community and sponsor connections.
- Organizational Skills – ability to manage multiple projects, deadlines, and priorities effectively.
- Technical Proficiency – familiarity with CRM systems, ticketing platforms, and Microsoft Office Suite.
- Flexibility and Availability – willingness to work evenings, weekends, and holidays as required by event schedules.

Preferred Certifications

- Certification in Event Management, Fundraising, or Customer Service Excellence.
- Valid Ontario Driver’s License (Class G) for occasional travel and outreach.
- First Aid/CPR Certification (preferred for front-of-house support).

Compensation & Benefits:

· 37.5 hours per week

· Salary Range ($55,000 starting annual base)

· Vacation benefits

· Opportunities for professional development and training.

· Omers Pension and health benefits provided through the employer

Why Join Us?

At the Thunder Bay Community Auditorium, we believe in the power of live performance to inspire, connect, and transform. This role offers a unique opportunity to be at the heart of that belief —building bridges between the arts and the community while ensuring every patron feels welcomed and valued.