Fleet Coordinator

Posted Monday, March 17, 2025 at 6:00 AM

Discover Your Adventure with CanaDream

At CanaDream, we create unforgettable vacations for those eager to explore Canada at their own pace.

Why Join Us?

- Year-Round Excitement: While we’re open all year, our stations truly come alive from May through October, welcoming visitors from around the world.
- Make a Difference: At CanaDream, you have the chance to make a real impact on our Guests and Customers. Your efforts will help create memorable experiences that last a lifetime.
- Fun and Dynamic Team: Work with a fantastic team of people who know how to have fun while delivering top-notch service. We believe in enjoying the ride while getting the job done to the best of our abilities.
- Ignite Your Passion: Join us and ignite your passion for travel and hospitality. Be part of a team that values your contributions and supports your growth.

Our Core Values:

- Be Happy To: Embrace positivity and spread joy.
- Lead the Way: Take initiative and inspire others.
- Enjoy the Ride: Have fun and make the most of every moment.

Ready to Start Your Journey?

Join CanaDream and be part of a team that’s dedicated to delivering exceptional experiences. Apply now and let’s create amazing memories together

Job Title

Job location: Calgary Alberta, Head Office

Compensation: Competitive Wage and Benefits

Employment status: Full Time Permanent

Reports to: Fleet Optimization Manager

Position Summary

The Fleet Coordinator will work closely with the Fleet Optimization Manager to ensure the implementation of cost-effective asset management and maintenance strategies that will maximize performance within our dynamic environment while maintaining a safe and reliable fleet.

Essential Duties and Responsibilities

Warranty, Maintenance & Inventory Responsibilities

- Maintain Fleet spreadsheets for CanaDream and THL.
- Work with the Station Managers and the Service Managers to ensure a timely turnaround of parts needed for internal jobs.
- Identify recurring vehicle issues and communicate with manufacturers, service teams and stations.
- Review work orders for proper completion, accuracy and legibility according to the policies and procedures.
- Analyze problems, identify trends and develop strategies for maximizing the maintenance process.
- Weekly checks of recalls through manufacturers and at station level.
- Review sales work and communicate with external shops on progress.
- Initiate service alerts for vehicle issues.
- Create service bulletins for service or maintenance issues for CanaDream.
- Process warranty claims, identify recurring vehicle issues and communicate with manufacturers, service personnel, and station managers.
- Provide monthly spreadsheet to accounting pertaining to warranty received.
- Obtain the manufacturer’s approval for each claim.
- Invoice manufacturers for all authorized warranty work.
- Contribute toward recommendations to revise policies and procedures pertaining to accidents, warranties, and guest forms.

Accidents Responsibility

- Analyze problems, identify trends and develop strategies to maximize the claim process.
- Assist with accident claims and communicate with insurance adjusters, third parties, and Guests. Report any concerns to the Fleet Optimization Manager.

Fleet Management Responsibilities

- Pay toll and traffic violations and charge Guests for the cost of the violations.
- Set up and maintain geofence locations for tracking devices.
- Receive all documents for new fleet purchases each season. Keep accurate records and files on the above.
- Request out-of-province inspection forms from Alberta Registry as requested by shop managers.
- Ensure winter maintenance is completed by monitoring station progress and distributing weekly progress reports.
- Enforcement of fleet administration standards and vehicle operating policies.
- Assist with licensing and insurance of vehicles.
- Assist with Sales prep and work orders from the service and sales teams.
- Schedule OOP inspections and RIV inspections.
- Communicate with customers and dealers for post-delivery queries.
- Review maintenance work done by service team.
- Attend weekly meetings to discuss sales progress.

Service Writer Responsibilities

- Develop cost estimates for time and parts required for service jobs.
- Track repairs and their causes, and process warranties.
- Complete work orders and ensure the maintenance team completes all work orders.
- Keep shop technicians scheduled in accordance with station procedures and requirements to accommodate both Guests and Customer needs.
- Liaise between customers, guests, and suppliers.
- Establish and maintain good faith business relations with customers and vendors responsible for vehicle repairs/service/warranty as well as parts distributors.

Skill Set, Education and Experience

- Minimum 2 years of experience within the RV industry.
- Experience with asset management in a fleet environment is an asset.
- Experience with Microsoft Excel.
- Safety oriented mindset.
- An ability to build and maintain positive working relations with others both internally and externally to achieve the goals of the organization.
- Communicate effectively by speaking, listening and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance the organization’s effectiveness.
- Effectively assess situations to determine the importance, urgency and risks, and make clear and timely decisions.
- Evaluate problem situations to identify causes, gather and process relevant information, generate possible solutions and make recommendations and or/resolve the problem.
- Success in the development and implementation of program improvements for cost-saving measures.
- Excellent organizational, strategic, planning and implementation skills.
- Detailed oriented and the ability to follow through.
- Meticulous record maintenance skills.

Working Conditions:

- Fast-paced office environment.
- Manual dexterity required.
- Ability to work independently and as part of a team.
- Required to sit for an extended period.
- Shift work, including weekends and statutory holidays; early morning start and/or late finish.
- The environment can be noisy at times.
- Travel to other CanaDream stations if necessary.
- Must be able to lift 25 pounds.
- This is primarily an office position but will require some outdoor work at times with extreme temperatures possible in Calgary.

Disclaimer: This job description is only a summary of the typical functions of this job and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. There may be responsibilities, tasks, and duties of the jobholder that might differ from those outlined in this job description.

Acknowledgment

I have read and understand the requirements of this position. I acknowledge that I may be required to perform additional tasks within my ability as reasonably requested by my manager, consistent with the nature of my employment. I agree to consult with my manager or supervisor if I have any questions about the key accountabilities and major activities expected of me. I will carry out the responsibilities of this position to the best of my ability and understand that I must meet the required performance standards and targets. I accept the responsibilities outlined above.

I understand that the position description for my role is subject to change based on emerging priorities and organizational or departmental needs and will be updated accordingly.

We remain an inclusive and equal opportunity employer committed to providing accommodation for all applicants upon request at any stage of the selection process.

If you like the sound of all of this, are ready for a challenging yet rewarding role within a supportive team, and believe you possess the required skills and experiences, then please apply to CanaDream Careers.

CanaDream values each applicant's individual merit and strictly adheres to provincial legislation. We are committed to maintaining equal opportunity employment for all applicants. Candidates must be legally entitled to work in Canada.

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