Broker Support Coordinator, Construction

3 weeks ago


Toronto, Canada Purves Redmond Limited Full time

The Broker Support Coordinator, Construction provides administrative and processing support to the broking team in servicing clients across a range of construction and project industry products. This role supports invoicing, file management, policy documentation, insurer follow-ups, and day-to-day servicing tasks. It offers exposure to the full broking cycle and contributes to efficient service delivery within a collaborative team environment.

Key Accountabilities

- Assist brokers in preparing documentation for new business, renewals, and endorsements.
- Review insurer-issued policies and endorsements for accuracy and completeness.
- Prepare invoices and billing documentation; liaise with finance on payment tracking or corrections.
- Upload, maintain, and organize policy documents and correspondence in the broker management system (e.g., EPIC).
- Seek premium finance quotes (when applicable).
- Update benchmarking spreadsheet for project placements.
- Support leadership and Accounting as needed with Third Party Broker payable and Accounts Receivable ad hoc projects.
- Monitor task queues, documentation workflows, and email inboxes to support service delivery timelines.
- Support brokers with reporting needs, checklists, and policy summaries for key accounts.
- Maintain internal records in accordance with company and regulatory standards.
- Participate in department meetings and contribute to process improvements as needed.

Experience Requirements

- 1–2 years of experience in insurance support, client service, or brokerage operations (personal or commercial lines).
- Familiarity with insurance documents such as binders, endorsements, and invoices.
- Strong organizational skills with keen attention to detail and data accuracy.
- Comfortable using insurance systems such as EPIC or insurer portals (training provided).
- Proficient in Microsoft Office Tools.
- Excellent verbal and written communication skills.
- Demonstrated ability to manage multiple priorities and meet deadlines



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