Retail Shift Leader

3 weeks ago

Calgary, Canada Canna Cabana Full time

Canna Cabana is actively seeking a Part Time Shift Leader who is knowledgeable, responsible, hardworking, dedicated, and mature.

Responsibilities

- Provide assistance to store management in supervising and facilitating the daily operations of the store

- Oversee the responsibilities of the Store Manager in the absence of SM or ASM

- Assist in the delivery of key personnel management when on shift and resolve any customer service issues as needed

- Provide direction, guidance, and instruction to all store associates as required

- Ensure store conditions are consistently upheld to established standards

- Assist in ensuring staffing levels adequately meet business needs, only when requested

- Be the sales and customer service leader/role model in the absence of SM/ASM

- Greet and assist customers in a way that models exemplary conduct to other staff

- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members

- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary

- Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift

- Achieve sales target and store-level KPIs

- Ensure employees on shift are actively pursuing sales goals

- Oversee and assist in inventory management and be accountable for the inventory processes on shift

- Ability to work nights, holidays and weekends and different locations

Qualifications

- Must have valid SellSafe Certification

- Completion of high school and college/CEGEP/vocational or technical training required

- Demonstrated sales and service orientation required

- Minimum of 2 years work experience in the retail industry required – cannabis industry preferred

- Excellent time management and prioritizing skills required

- Demonstrated ability to train and motivate staff required

- Skills to monitor and lead by example as required

- Basic office administration skills required

- High level of proficiency with Microsoft Office productivity suite

- Highly effective teamwork skills

- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization

- Strong customer service and troubleshooting skills

- A well-defined sense of diplomacy

- Excellent teamwork and team-building skills

- Thorough understanding of applicable health and safety legislation

- A professional, responsive, and positive work attitude is essential

Job Types

Part-time, Permanent

Why You Should Apply

- The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.

- Significant opportunity for growth, experience and learning

- Unlimited bonus earning potential

Additional Information

SellSafe License is mandatory for working at any cannabis store. To obtain a SellSafe license, please visit SellSafe Cannabis Staff Training | AGLC.

High Tide Inc. is the leading community‑grown, retail‑forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second‑largest cannabis retailer globally by store count.

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