Case Manager

Overview

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Location: Vancouver, BC, CA; Victoria, BC, CA
Jobs by Category: Health
Job Function: Health Solutions
Status: Part Time
Schedule: Regular

Schedule: Monday to Friday between 8am to 6pm PST (part time - 0.8 FTE)

Create awesome experiences for our customers.

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Our team and what we’ll accomplish together

Our Wellbeing Assessment team is dedicated to fostering a healthier, more supportive environment for individuals by providing virtual mental health assessments and personalized recommendations to help people feel their best. The team consists of experienced psychometrists and mental health screeners who are committed to understanding and addressing the unique needs of each person we serve. The team is led by a clinical psychologist who provides mentorship, guidance, and quality oversight.

What you’ll do

As a Wellbeing Assessment Screener, you will provide personalized and exceptional service through the following activities:

- Conduct interviews: interview professionals and executives to assess their mental wellbeing and coping strategies
- Document insights: write detailed notes from interviews, capturing key points, such as strengths, areas of concern, recommendations to improve wellbeing
- Integrate data: combine questionnaire data with interview findings to provide a comprehensive wellbeing assessment
- Complete reports: create summary reports with tailored recommendations based on integrated data
- Collaborate: work with colleagues to enhance screening processes and stay updated on mental health developments

Your goal is to empower clients with personalized strategies to improve their mental health and wellbeing.

What you bring

- Experience in psychology, social work, or a related mental health field - Bachelor or Master’s level education.
- Previous experience working directly with clients, preferably in a mental health or wellbeing setting.
- Ability to conduct thorough and empathetic interviews to assess mental wellbeing.
- Proficiency in analyzing questionnaire data and integrating it with interview findings.
- Strong writing skills to document interviews and compile comprehensive summary reports.
- Ability to handle sensitive information with the utmost confidentiality and professionalism.
- Excellent time management skills to handle multiple clients and tasks efficiently.

Great-to-haves

- Familiarity with using standardized assessment tools and analyzing mental health data.
- Experience compiling detailed reports and care plans based on client assessments.

Salary Range: $59,000-$89,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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