Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

OVERVIEW
We're hiring a Manager, Product Management, to lead the commercialization and delivery of payment solutions within our Merchant Cloud portfolio. This role connects engineering capabilities with business strategy, supporting a major enterprise merchants and channel partners. You'll drive product roadmaps, oversee execution, and enable scalable solutions. The position offers cross-functional collaboration, executive visibility, and potential involvement in RFPs and new business initiatives.

Ideal candidate is someone who has both a strong level of technical knowledge, expertise in payment acceptance solutions and strong relationship management skills to manage customer strategy-setting to go-live, while growing our gateway business with the customer.

Key Responsibilities
Technical/Operational
• Develop a strong understanding of customer's infrastructure, operating model, and product strategy
• Communicate product vision and roadmap aligned with customer's needs and market trends.
• Provide proactive solutions, support RFP response development, and prioritize product initiatives that advance customer's objectives.
• Translate business requirements into scalable technical solutions.
• Provide input into product roadmaps and solution design, incorporating voice of customer input.
• Collaborate with engineering teams to shape architecture and integration strategies.
• Manage product delivery, implementation, enhancements, pilots, and platform migrations for new and existing customers.
• Monitor product KPIs and use data insights to inform decisions.
• Maintain accurate documentation and contribute to operational playbooks.
Commercial
• Understand the digital payment & acceptance space, establish self as trusted SME and advise merchants of market trends to consider in joint product roadmap.
• Identify expansion or optimization opportunities for Merchant Cloud features/services and provide guidance on how to maximize value on an ongoing basis.
• Build and foster strategic working relationships at both an executive and below level.
• Advocate for the customer internally. Share Voice of Customer, feedback and insights with global products and other stakeholders for consideration into product roadmap or to improve processes.

Qualifications
Required
• 5+ years in product management, including 3+ in technical roles.
• Strong API knowledge and technical fluency.
• Excellent communication and presentation skills.
• Ability to balance strategic thinking with execution.
• Proficiency in Excel and PowerPoint.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence).
• Bachelor's degree required

Preferred
• Strong experience in a customer facing Product Management role.
• Background in merchant acceptance and digital commerce.
• Conceptual and solution- based thinking.
• Strong cross functional team and execution management skills.
• Ability to define solution designs that support scalable deployment models to enable new products with strategic customers.
• Familiarity with distributed systems, tokenization, and fraud tools.
• Experience managing platform products and developer tools.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard's security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.