Key Account Manager

A part of Col-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®.
Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Travel Required?: Travel - up to 10% of time

Posting Start Date: 11/13/25

Hybrid

No Relocation Assistance Offered

Job Number#170461 - Toronto, Ontario, Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The exciting role of Pet Retail Omni-channel Business Account Manager (BAM) is responsible for driving accelerated growth the Hill’s Science Diet brand, focused on growing the Pet Specialty omni-channel. This individual will be managing the head office relationship with key Pet Specialty customers that operate both brick and mortar operations, as well as ecommerce websites.

The BAM’s focus is building profitable net sales, market share, share of shelf (digital and store), and distribution in the customers they are responsible for. The BAM will be responsible for managing all aspects of the omni channel business and relationship with key large format multi-store national retailers, supporting both in-store and online execution. The BAM will drive partnership and execution through cross-functional execution, including supply chain planning/management, marketing collaboration, and financial analysis.

The BAM will also stay abreast of the market and competitive to ensure appropriate actions take place to drive the business within their channel.

What You Will Do

70% - Implement and execute strategies and tactics within their customers to deliver profitable growth in the Pet Retail omni-channel:

- Liaise with Retail customer contacts and manage relationships.
- Work within gross-to-net and advertising and promotional budgets.
- Execute 6P tactics to drive brand share growth in-store.
- Create, drive, and manage plans, programs, and events with key customers.
- Monitor through financial post-analysis.
- Ensure execution at field level through communication.
- Work cross-functionally with Marketing, Finance, PVA, and CS&L.
- Drive eCommerce sales within the omni-channel.
- Develop and execute customer specific plans to achieve Hill's commercial goals.
- Leverage national programs to drive Hill's Science Diet BRMO and market share with Pet Specialty Retail.

30% - Retail environment strategy development and execution:

- Develop and execute annual strategic plans and initiatives to achieve the commercial goals.
- Engage customers on category growth expectations. Present strategic plans at key business reviews and annual budget review meetings.
- Customize national programs, partnering with Hill’s cross functional teams, leveraging brand strategies to drive growth.
- Execute sales plans and resolve issues through both the customer and internal commercial teams, including customer home office.
- Build and maintain a Business Planner to reflect baseline sales and promotion plans.
- Manage customer payments.
- Develop category and brand solutions for each customer that will drive Hill’s business.

Required Qualifications

- 5+ years of sales experience, with experience with eCommerce preferred
- 5+ years key account management calling on the head offices of strategic customers
- Field sales experience

Preferred Qualifications

- Strong commercial experience developing and executing strategic customer joint business plans at a head office level
- Strong understanding of best in class ecommerce activation and levers
- Excellent interpersonal and communication skills (written and verbal)
- Excellent business presentation skills
- Strong influence and negotiations skills to drive win‑win solutions with persistence and
- Adept at finding common ground, identifying vital interests and understanding the customer’s underlying priorities
- Strong computer skills in Google Suite, Excel, PowerPoint, Tableau, and Word
- Strong analytical skills to analyze and develop actionable insights and recommendations that result in profitable volume consumption growth
- Manages ambiguity and strategizes solutions for the customer's business and quickly develops alternative plans as needed with minimal supervision
- A self‑starter who works effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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