Support Developer

About Part3

Part3 is redefining how architects, consultants, and builders collaborate during the construction administration phase of a project. Our platform brings structure, clarity, and efficiency to one of the most complex — and critical — stages of the building process.

Our users include architects, engineers, consultants, general contractors, and owners — all working within a dynamic ecosystem of documents, reviews, and communication threads. With powerful workflows, rich document types, and a growing suite of AI-enabled features, Part3 is helping transform how modern construction teams deliver projects.

The Opportunity

We’re looking for a Support Developer who will act as the first technical filter for support tickets. You’ll play a key role in ensuring our users get fast, accurate responses by diagnosing whether an issue is a bug, a configuration problem, or a user misunderstanding.

This is a perfect opportunity for a developer who loves debugging, problem-solving, and improving customer experiences — someone who’s as comfortable diving into logs or code snippets as they are collaborating with a customer success teammate to resolve an issue.

You’ll work closely with both our support specialist and software developers — bridging the gap between product knowledge and customer experience.

What You’ll Do

- Investigate incoming tickets as the first line of technical triage:

- Reproduce reported issues

- Determine whether they stem from bugs, environment setup, or user workflow errors

- Clearly categorize and route tickets to the right team (support, dev, or product)

- Collaborate with our dedicated Support Specialist to ensure customer issues are resolved quickly and communicated clearly.

- Debug and validate potential defects, including reviewing logs, testing environments, and API responses.

- Document recurring issues and identify opportunities to improve system reliability or in-app help content.

- Collaborate with developers to track, elevate, and verify fixes for reported bugs.

- Grow into a role that tackles highly requested product enhancements

- Contribute to support tooling and automation — helping streamline ticket triage and internal visibility.

- Become a product expert in a platform used by multiple disciplines across the construction ecosystem.

About You

You’re a curious, technically-minded problem solver who loves unraveling complex issues. You understand that great support isn’t just about fixing problems — it’s about making the product (and the team) stronger.

You’re excited to work in a fast-paced, SaaS environment with real-world impact in the construction industry.

You likely have:

- 2+ years of experience in a technical support or developer support role (SaaS preferred)

- Strong debugging skills and comfort with browser dev tools, APIs, and logs

- Familiarity with web application languages (React, Node, Python)

- Ability to reproduce issues, communicate findings clearly, and collaborate across teams

- Empathy for users and a curiosity to understand the “why” behind each issue

- Bonus: Experience in construction technology, architecture, or engineering software

Why You’ll Love Working Here

- Impact: Help shape how modern construction teams collaborate on real-world projects.

- Collaboration: Work closely with developers, designers, and customer success pros.

- Growth: Build a deep technical understanding of a complex, evolving SaaS platform.

- Ownership: You’ll be the first line of defence and the key bridge between customers and code.

Reporting

This role reports to the CTO, and has close collaboration with the Customer Success team.

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