Field Service Specialist

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Field Service Specialist - Grinding

Primary Location: Bayswater, AU

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 08/19/2025

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Position Statement

Perform, provide and coordinate site technical services for Metso products, within our Grinding product line. The incumbent will be involved in technically advising, supervising, auditing, maintenance, retrofitting, troubleshooting, installation and commissioning of the above-mentioned equipment supplied by Metso along with other services related to spares and wears.

These roles are presented on a 2/1 roster based from Perth and due to the high calibre of applicant being sought we have a generous package of $190k available to the successful applicant who has demonstrated experiences most suited to the role.

Only those with full working rights in Australia need apply.

Duties and Responsbilitis

- Technical leadership and coaching of the Field Service Technicians in respective technologies to ensure all works are carried out to Metso OEM standards.
- Training of new recruits as required.
- Travel to customer plants as required, to investigate equipment problems and recommend solutions, or have Aftermarket Services Team quote new or retrofit equipment.
- Perform necessary adjustments, modifications or repairs on customer’s machinery.
- Use initiative to take action, without specific direction, to originate and develop ideas.
- Discuss the nature of operating difficulties with customer representatives, explaining the cause of the malfunction and ways of preventing re-occurrence.
- Prepare reports explaining the nature of service calls and action taken.
- Recommend improvements in product design, service policies, and other related areas, based on knowledge of field problems, customer attitudes, competitors’ equipment, etc.
- Deliver technical presentations to customers as part of the training and development process.
- Complete all necessary reporting requirements such as progress reports
- Provide technical liaison services between customers, product divisions and sales personnel.
- Provide hands-on mechanical service work in the field to Metso customers.
- Perform technical evaluations and analyse equipment and machine component failures.
- Install and commission systems, machinery and associated spare parts and wear material components.
- Carry out investigation of customer complaints regarding quality, tolerances, specifications and delivered condition of products.
- Provide field trip reports in accordance with company standards.
- Promote the sales of OEM spare parts and wears material components.
- Determine customer needs and achieve excellence in service.
- Adhere to safe work practices and report immediately any unsafe equipment.
- Work within the provided OH&S guidelines and policies.
- Report all accidents and hazards.
- Wear the provided personal protective equipment when appropriate and required.
- Follow Metso’s operations policies and procedures by understanding the corporate Quality System.
- Work within management policy guidelines set.
- Consult with management on OH&S matters affecting the work place.

Relationships

- Reports ultimately to Service Manager
- Works closely with other Service Technicians.
- Works with Internal Sales Representatives and other general office staff when required.
- Work closely with the Project, Account and Product Managers.
- Work with Customer Service Representatives and other general office staff as required.
- Liaise with the WA Service Coordinator.

WHAT’S IN IT FOR YOU?

- Extensive learning opportunities- ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Wellbeing and safety- benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
- Annual bonus- global incentive programs tied to business and performance targets.
- Hybrid working possibilities- while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- Worldwide support- leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
- A thriving culture– we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- A work environment where safety is always the number one priority– both your physical and mental health is our priority
- A competitive base salaryreflective of your skills and experience with annual incentive program
- Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
- Gender neutral parental leave - 18 weeks paid in full
- Paid Volunteer Leaveso you can give back to the local community or an organisation of your choice
- Comprehensive medical benefitsincluding discounted private health insurance for employees and immediate family
- Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
- Various leisurebenefits including discounted car rental and accommodation for leisure travel around the world.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

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