Program Manager Pacific Coast Community Resources Inc.

- Location: Port Coquitlam, BC

- Employment Type: Full-Time

- Department: Program Management

- Level: Mid-Level

- Competitive Salary: $69,000 – $90,000 per year

About the Role

As our Program Manager, you will use your expertise to make a significant contribution to the people, caregivers, and communities we serve. Through a family-centred approach, you will provide support in a safe home environment to people who may present complex behaviours, as well as people with diverse abilities. Your natural ability to care for others, working both independently and collaboratively as a member of a multidisciplinary team, will allow you to influence your team’s success.

You will report directly to the Regional Manager and Directors, providing essential operational and leadership support.

Key Responsibilities

1. Leadership and Program Oversight

- Monitor program delivery, planning, and organizational leadership to ensure services align with the values of inclusive community living and person-centered care.

- Demonstrate ability to manage and supervise multi/interdisciplinary teams using strong interpersonal, communication, organizational, and conflict resolution skills.

- Provide direction, guidance, and support for team members to manage conflict openly and constructively.

- Act as a community liaison and coordinate special projects as assigned.

- Ensure services are provided in a manner that supports and reflects positive cultural practices.

2. Operational and Administrative Management

- Conceptualize new programs and services and utilize experience in planning, organizing, directing, and implementing community-based activities.

- Manage multiple projects with a high level of confidentiality, diplomacy, and professionalism.

- Use sound judgment and perform well under pressure to meet strict deadlines.

- Ensure the home environment is maintained in a neat and clean state at all times.

- Maintain an attitude of caring, respect, and optimism for families, representatives, and community members.

3. Human Resources and Team Management

- Recruit, provide orientation to, schedule, and evaluate personnel.

- Schedule and attend staff meetings and participate in other necessary meetings as required.

- Use highly developed communication skills, both oral and written.

What You Bring (Qualifications & Experience)

- Education: A degree in one of the humanities, social sciences, or a related field with educational preparation for the role of manager/administrator.

- Other combinations of education and experience may be considered.

- Experience: Minimum 3 – 5 years of experience in a health management role is required.

- Sector Knowledge:

- Knowledge of and/or experience working within a unionized environment.

- Knowledge of Aboriginal Operational Practice Standards and Indicators.

- Knowledge of provincial, federal, and Indigenous organizations.

- Core Belief: A fundamental belief in the humanity of all people.

- Certifications & Requirements:

- Standard First Aid with CPR certificate.

- Knowledge of seizure and diabetes management.

- Satisfactory physician’s assessment of fitness to work.

- Satisfactory criminal record and clearance.

- A valid Class 4 driver’s license, access to a safe and reliable vehicle, and the ability to travel.

What We Offer

- Competitive Salary: $69,000 – $90,000 per year.

- Comprehensive Benefits: Medical, Dental, and Vision care benefits package.

- Training: Extensive on-the-job training, including MANDT, JOHS, Diversity and Inclusion, Medication Safety, Confidentiality and Privacy, Trauma-Informed Practice, and First Aid/CPR re-certification.

- Career Development: Opportunities for career advancement and growth.

- Work Environment: An inclusive, supportive work environment, a caring, fun, ambitious, and supportive team, and opportunities for community involvement.

About the Company (Pacific Coast Community Resources)

At Pacific Coast Community Resources, we have provided personalized services to people living with diverse abilities since 1990. Today we offer our services throughout many communities in the Lower Mainland, Vancouver Island, the Okanagan, and the Kootenays. We offer a wide range of dynamic and comprehensive programs and are committed to:

- The values and principles of inclusive community living.

- Providing person-centered services that respect the person’s choice and dignity.

- Ensuring cultural diversity and lifestyle choices are recognized and incorporated when developing supports.

- Empowering people with disabilities to live the life they envision.

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe. We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team.

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