Guest Experience Agent

Scandinave Spa Whistler, 8010 Mons Road, Whistler, British Columbia, Canada

Job Description

Posted Wednesday, August 20, 2025 at 7:00 a.m. | Expired Sunday, October 19, 2025 at 6:59 a.m.

Guest Experience Agent

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.

- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

- To offer a warm, friendly and professional welcome to guests

- To create a comfortable environment for guests

- To sell and promote the services and products offered by the Scandinave Spa Whistler

- To complete tasks assigned by Team Lead on duty

Job Type: Full-Time/Part-Time

Hourly Rate : $20.65/hour

- Complimentary thermal baths membership for yourself

- Extended Health Benefits after 9 months (full-time only)

- Massage Discounts of up to 35%

- Food and beverage discounts for onsite café of 25%

- Winter Whistler Blackcomb Spirit Pass or Wellness Program (full-time only)

- Complimentary thermal baths membership for one friend, after 3 months (full-time only)

- Corporate discount vouchers for friends and family visiting Scandinave Spa

- Staff accommodation, based on availability (full-time only)

- Flexible Schedule

Tasks & Responsibilities:

- Welcome guests to Scandinave Spa Whistler as per spa standards:

- Provide detailed information regarding the Thermal Journey Experience, Massage Services and other products offered.

- Take our guests on a journey through our site, ensuring they embrace our silence and digital detox guarantee.

- Understand guest needs and recommend appropriate services, products, and experiences.

- Support group bookings and requests in alignment with Sales and Marketing directives.

- Communicate and manage the guest waitlist under direction from the Team Lead.

- Ensure reception and guest areas (lobby, fireplace, bathrooms, and change rooms) are clean, orderly, and aligned with spa ambiance standards.

- Ensure adequate staffing presence in the reception

- Perform opening and closing duties for the Front Desk.

- Accurately process a variety of transactions using TAC or Zenoti, including:

- Reservations for Scandinavian Baths and massages

- Gift certificates and gift cards

- Ensure control and distribution of locker keys, towels, bathrobes, and other supplies.

- Follow lost and found procedures.

- Receive and manage incoming mail and packages.

- Monitor and replenish supplies at the Front Desk (e.g., pens, brochures, gift cards)

- Ensure adequate stock of towels, bathrobes, and other spa products.

- Restock Boutique and Bistro items regularly.

- Be knowledgeable about current and upcoming sales and marketing promotions. Including applying and processing promotional offers in Zenoti.

- All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler

Prerequisites:

- Previous customer service experience preferred

- Energetic and positive team player

- Excellent verbal and written communication skills

- Proactive, creative problem-solving skills with an ability to remain calm and professional at all times

- Clear criminal record check

- Available to work flexible hours, including evenings and weekends

- Full time or Part time commitment (24-40 hours per week)

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