Salesforce Business Analyst

3 weeks ago

Peterborough, Canada Taylor Rose TTKW Limited Full time

Responsibilities

- Document functional requirements, user stories, process flows, and acceptance criteria.
- Log, track, and verify defects in the issue-tracking system (e.g., Jira).
- Collaborate with Salesforce developers, Architect and administrators to translate requirements user stories in JIRA
- Produce detailed specifications and mock-ups for business processes, Salesforce solutions and integrations/managed packages (e.g., with financial systems, document management)
- Support Agile delivery by prioritizing backlogs along with the product owners
- Track progress, manage risks, and communicate status to stakeholders
- Define and execute UAT and system-integration test plans, validating that delivered functionality aligns with requirements.
- Develop user guides, release notes, and training materials for new Salesforce features and processes working closely with the Project and Change pillar and the Training team.
- Conduct workshops and hands-on training sessions to drive adoption and user proficiency working closely with the training team.
- Support with release readiness reviews and support production deployments

The Person

- Experience in a Business Analyst role with Salesforce tools
- Experience operating within Agile/Scrum methodologies
- Experience working within the finance industry or with finance features would be a benefit
- Familiarity with project management tools including JIRA/Confluence and Miro
- Ability to understand user requirements and processes and identify potential issues during testing
- Strong evidence of stakeholder management around Salesforce best practice while capturing requirement
- Excellent communication and stakeholder-management skills, able to liaise effectively with legal and technical teams
- Strong analytical, problem-solving, and documentation skills.

Company Core Values

- Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
- Integrate: Bring together people and systems into a cohesive force
- Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
- Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

Apply

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- Email
- Telephone
- Upload CV — Maximum file size is 3.5Mb, accepted file types are PDF, DOCX and ZIP

Equality and diversity monitoring form

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