Customer Care Representative

Customer Care Representative - Tillsonburg

Tillsonburg, ON, Canada

Job Description

Posted September 5, 2025

You deserve an awesome career At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are excited about creating an awesome experience for our customers as we are.

Overview

Join Execulink as a Customer Care Representative and be the first point of contact delivering exceptional service at our Tillsonburg location. In this role, you’ll assist walk-in customers, identify sales opportunities, and support our sales team by providing tailored product recommendations. You’ll also manage customer data, handle payments securely, maintain store organization, and oversee inventory.

Responsibilities

- Build and maintain lasting connections with customers

- Deliver exceptional service and effective communication

- Ensure a consistently positive experience to encourage loyalty

- Proactively address customer inquiries and requests

- Provide knowledgeable assistance to walk-in customers

- Ensure customer needs are met efficiently

- Transition customers to the Community Sales Representative for follow-up

- Provide tailored recommendations for products and services

- Enhance customer satisfaction in the absence of the Community Sales Representative

- Accurately enter new customer information into the corporate database

- Update existing accounts to maintain data integrity

- Display current marketing materials according to branding guidelines

- Enhance the store's visual appeal and communicate promotions effectively

- Maintain a clean and organized store environment

- Reflect Execulink's brand standards to create a positive shopping experience

- Handle account payments, including credit and debit transactions

- Ensure compliance with PCI guidelines

- Ensure proper financial reporting and accountability

- Carry out essential tasks such as securing locks and managing lights

- Keep track of inventory counts regularly

- Assist with quarterly and annual inventory assessments

- Order necessary inventory and supplies, including hardware and marketing materials

- Support store operations and meet customer demands

Required Skills & Abilities

- Communicates clearly and effectively with confidence, utilizing exceptional customer service skills to manage customer expectations and create outstanding experiences

- Demonstrates a remarkable ability to develop and nurture client relationships

- Possesses strong organizational skills, with the capability to prioritize, plan, coordinate, and monitor multiple tasks simultaneously

- Exhibits meticulous attention to accuracy, detail, and follow-up

- Maintains exceptional telephone etiquette and presents a professional demeanor at all times

- Capable of working independently while consistently meeting targets and expectations

- Skilled in articulating the features and benefits of products and services to effectively address and overcome customer objections

- A tenacious self-starter with a results-oriented mindset

Qualifications

- A High School Diploma or GED is required, with preference given to candidates possessing secondary level education

- Proven experience in delivering exceptional customer service is essential

- Proficiency in a Windows PC environment, along with strong keyboarding and data entry skills, is required

- A valid Class G Driver’s License and access to reliable transportation are necessary for this role

What We Offer

- Internal growth and learning opportunities

- Challenging and rewarding place to work

- Comprehensive health and benefits

- Competitive starting rates

- Employee discount plan on Execulink services

- RRSP matching program

About Us

Execulink Telecom is the largest locally owned independent telecom company in Southwestern Ontario. Our goal is to enhance your lifestyle at home, work, and play. We are committed to building a positive team with a friendly, family-spirited approach and to providing an AWESOME experience to our customers and employees. We live and breathe our Vision, Mission and Values and seek individuals who are excited to contribute and do the same.

We thank you for your application. Only those selected for an interview will be contacted.

Execulink Telecom is an equal opportunity employer that recognizes that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes. If you require accommodation during the hiring process, please advise Human Resources.

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