technical support supervisor

3 weeks ago


Calgary, Canada Supply Kings Full time

Overview

Languages

English

Education

-
Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

-
Respond to users experiencing difficulties with computer

-
Consult user guides, technical manuals and other documents to research and implement solutions

-
Provide advice and training to users in response to identified difficulties

-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts

-
Supervise other technical support workers in this group

-
Provide business systems, network and Internet support to users in response to identified difficulties

-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Additional information

Personal suitability

-
Accurate

-
Client focus

-
Initiative

-
Judgement

-
Organized

-
Team player



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