Benefits Consultant

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Location: This is a hybrid role, in the office two days a week. Office is located in 405 The West Mall, Suite 400, Toronto, ON M9C 5K7.

JOB SUMMARY

The Benefits Consultant is responsible for the day-to-day administration and management of employee benefit programs, with a primary focus on maintaining strong relationships with benefit vendors and ensuring smooth delivery of services to employees. This role is operational rather than strategic, ensuring the effective execution of benefit processes, issue resolution, and compliance across regions.

KEY DUTIES & RESPONSIBILITIES

- Act as the primary point of contact for benefit vendors, managing relationships to ensure timely and accurate service delivery.
- Coordinate and oversee the annual benefits enrollment process, including testing, communications, and vendor readiness.
- Provide daily support to employees by responding to benefit inquiries and resolving issues quickly and professionally.
- Manage routine benefit transactions such as enrollments, terminations, and life event changes to ensure accuracy and compliance.
- Partner closely with HR, payroll, and finance to maintain data integrity and efficient benefit administration and any budgeting requirements.
- Maintain accurate documentation of benefit processes, communications, and vendor performance metrics.
- Ensure compliance with applicable North American benefit regulations, policies, and reporting requirements.
- Support audits, benefit reporting, and process improvements.
- Stay current on benefit trends, legislative updates, and best practices in North America.
- Provide administrative or coordination support for global benefits activities where applicable.

KNOWLEDGE & SKILLS

- Minimum of 5 years of experience in benefits administration or benefits consulting.
- Strong knowledge of North American benefit programs and compliance (e.g., U.S. and Canada).
- Experience managing vendor relationships and handling day-to-day benefits operations.
- Excellent communication, problem-solving, and organizational skills.
- Proficiency with HRIS and benefits administration systems.
- Global benefits exposure or experience is a strong asset.

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience

EDUCATION

Required: Bachelors Degree or equivalent in Human Resources or Business

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.