Business Analyst

Our client, a global Technology Services Professional Services Organization, is seeking a seasoned Business Analyst to join our Identity and Access Management (IAM) delivery organization. The successful candidate will bring 3–5 years of hands-on experience in IAM implementation, supporting the delivery of secure, scalable identity solutions across diverse client environments. This role requires a highly motivated, detail-oriented individual with strong communication, analytical, and collaboration skills capable of bridging business needs and technical execution.

Essential Job Functions

- Lead and support IAM project delivery efforts through requirements elicitation, process analysis, and solution documentation.
- Act as the liaison between business stakeholders and technical teams, translating business needs into clear, actionable requirements.
- Gather, analyze, and document functional and non-functional requirements, including use cases, process flows, traceability matrices, and data dictionaries.
- Develop and maintain comprehensive documentation, including user guides, meeting notes, and technical/functional specifications.
- Support Agile and Waterfall delivery models; participate in backlog grooming, sprint planning, and user story refinement.
- Facilitate workshops and meetings to define current ('As-Is') and future-state ('To-Be') processes using tools like Visio or equivalent.
- Collaborate with cross-functional teams to design, review, and validate functional solutions that align with business objectives.
- Produce visual deliverables such as mock-ups, wireframes, data flow diagrams, and process maps to support stakeholder understanding and solution clarity.
- Identify process improvement opportunities and contribute to the development of reusable documentation standards and analysis frameworks.
- Support third-party integrations by gathering vendor solution requirements and ensuring alignment with enterprise IAM objectives.

Qualifications:

- 3–5 years of business analysis experience, preferably in IAM or security-focused IT delivery projects.
- Strong understanding of the SDLC, with demonstrated experience producing requirements artifacts from discovery through solution validation.
- Proficient in Agile and Waterfall methodologies; experience working in matrixed teams and across functional boundaries.
- Skilled in using tools such as Jira, Confluence, TFS/Azure DevOps for tracking requirements and delivery progress.
- Advanced proficiency in MS Office Suite, including Excel, Word, PowerPoint, and Visio.
- Proficiency in MS Office 365 Suite, including Power Apps, Power Automate, and Power BI.
- Experience working with third-party IAM implementations and enterprise-class IAM platforms is strongly preferred.
- Exceptional communication skills, both written and verbal, with an ability to present complex ideas to technical and non-technical stakeholders.
- Demonstrated ability to build strong relationships and act as a trusted advisor to both clients and internal delivery teams.
- Experience documenting and refining business processes, identifying gaps, and recommending improvements.

Ideal Candidate Attributes

- Self-motivated, adaptable, and capable of working independently in a remote-first environment.
- Strong analytical and critical-thinking skills; detail-oriented with a proactive and solution-driven mindset.
- Comfortable managing competing priorities and delivering high-quality work under tight deadlines.
- Passionate about continuous learning and knowledge sharing; collaborative team player with a consultative approach.

About Symbiotic Digital.

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