Customer Service Representative – Freight

2 weeks ago

Calgary, Canada South West Bulk Express Inc Full time

About Us

South West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency — ensuring our customers’ freight moves smoothly and on time.

We’re currently hiring for two Customer Service Representatives

- Full-Time (Monday to Friday)
- Part-Time (Saturday & Sunday)

About the Role

As a Customer Service Representative, you’ll be the key link between our customers, dispatch, and billing teams — ensuring every shipment is planned efficiently, communicated clearly, and completed accurately.

You’ll handle customer inquiries, coordinate shipment schedules, and provide proactive updates throughout the delivery process.

Key Responsibilities

- Handle customer inquiries, create shipment orders, and schedule pickups.
- Monitor customer portals, emails, and calls to ensure prompt responses and clear updates.
- Coordinate with dispatch and operations to plan loads and resolve service issues.
- Maintain and update customer SOPs, rate sheets, and account details.
- Support dispatch or other operations staff as needed.
- Keep accurate and organized digital records and communications.

Qualifications & Skills

- 2+ years of customer service experience, preferably in transportation or logistics.
- Strong computer skills (TMW, MS Office, customer portals).
- Excellent communication, multitasking, and time management skills.
- High attention to detail with the ability to perform under pressure.
- Team-oriented with a positive attitude and problem-solving mindset.
- Typing speed of 40+ WPM.

Nice to Have

- Experience in freight, trucking, or logistics.
- Understanding of commercial vehicles, trailers, and bulk freight operations.

Why Join South West Bulk Express

- Competitive pay and benefits.
- Supportive, team-oriented environment.
- Opportunity to grow within a stable, expanding company.

Our Hiring Process: Transparent & Efficient

We keep it simple and respectful of your time. Here’s what to expect 👇

1️⃣ 1-Minute Intro Video – Record a quick intro (using Loom, Vidyard, or Google Drive link).

Tell us who you are and why you’d be a great fit for South West Bulk Express.

2️⃣ Application Review – We’ll review your resume and video submission.

3️⃣ 15-Minute Intro Call – A brief chat to learn about your experience and goals.

4️⃣ Strengths Assessment – A short exercise to understand how you learn and work best.

5️⃣ In-Person Interview – Meet the team and discuss values, expectations, and fit.

6️⃣ Paid Test Project – Work with us on a small task, just like you’re part of the team.

7️⃣ Final Chat with Management – A short conversation with our leadership before the offer.

8️⃣ Offer Stage – If we’re both excited, we move forward quickly

If you’re ready to be part of a company that values efficiency, integrity, and teamwork, we’d love to hear from you.

👉 Apply now through LinkedIn or email your resume and 1-minute intro video link to hr@swbulk.com

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