Field Service Supervisor

Field Service Supervisor

Primary Location: Montreal, Quebec, CA; Burlington, ON, CA; Kelowna, British Columbia, CA; Sudbury, ON, CA; Prince George, British Columbia, CA

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

We are seeking a Field Service Supervisor to join our Field Service team. You will be responsible for the coordination/planning and execution/supervision of activities related to the repair, maintenance, and installation of mining process equipment. Your role plays a crucial part in maintenance work as well as knowledge in mining equipment. In this position, you will report to the Field Service Manager.

This position is mainly located in Sudbury, North Bay, Thunder Bay, Ontario, Prince George, British Columbia but we are happy to offer flexible working arrangements, including hybrid options. however, it involves up to 80% of travel to customer sites.

You will join a team of Field service experts committed to the repair, maintenance, and installation of Metso’s mining process equipment.

What You’ll Do:

- Prepare for Growth: Before heading to a field assignment, you’ll dive deep into the detailed scope of work, drawings, company procedures, and specific instructions to ensure you’re fully prepared.
- Collaborate with Experts: Work closely with Metso’s technical support staff to leverage their expertise.
- Provide Expert Guidance: Offer advisory services during installation, checkout, start-up, and commissioning phases.
- Coordinate Activities: Liaise with customers and their contractors to ensure smooth field operations.
- Support Execution: Assist customers in maintaining the field schedule and ensure timely completion of tasks.
- Safety First: Guide mill or contractor crews in safely performing maintenance, repairs, and upgrades.
- Troubleshoot & Repair: Address mechanical issues and assist with corrective actions and repairs.
- Optimize Operations: Recommend operating and maintenance procedures to ensure equipment functions properly.
- Train & Educate: Train customer staff on proper maintenance and repair methods.
- Document & Report: Write detailed field reports outlining problems encountered, actions taken, and future recommendations.
- Innovate & Improve: Suggest improvements to field methods and efficiency when appropriate.
- Track Expenses: Submit expense statements in line with Metso’s travel policies and procedures.
- Versatile Service: Take on other service-related tasks as requested by the Field Service Manager.
- Travel Ready: Be prepared for both domestic and international travel as needed.
- Adapt & Excel: Perform other miscellaneous tasks and special projects as required.

Who You Are:

- Certified & Experienced: Millwright certification or equivalent experience with a minimum of 5 years in field service.
- Globally Ready: Valid Canadian passport and driver’s license.
- Leadership Skills: Ability to coordinate, plan, and organize field service assignments.
- Customer-Focused: Motivated and oriented towards customer satisfaction.
- Expert Communicator: High communication skills with mandatory fluency in English (oral and written) and preferred fluency in French (oral and written).
- Technical Proficiency: Ability to read and understand mechanical drawings in both the English and Metric systems.
- Product Knowledge: Familiarity with Metso’s equipment.
- Tech-Savvy: Adequate computer skills, capable of working with Microsoft Windows, Word, Excel, and Lotus Notes email.
- Travel Enthusiast: Willingness to travel to job sites, including extended periods, up to 70% of the time.
- Pressure Performer: Capable of handling tasks in a time-sensitive setting, with the potential for 16-hour workdays.
- Emergency Ready: Willingness to respond to field service emergency calls on a 24/7 basis.
- Policy Adherent: Apply and respect company policies, objectives, goals, safety, and ISO 9001 quality standards.

What’s in it for you

- Wellbeing and safety: Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
- Annual bonus: Global incentive programs tied to business and performance targets.
- Hybrid working possibilities: Flexible work environment with opportunities for remote or hybrid arrangements.
- Extensive learning opportunities: Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support: Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
- A thriving culture: We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential, united to build a sustainable future together.

Get in touch

Want to rise above the possible with us? Click “Apply now” to leave your application.

For additional information, please contact Francesca Palermo, Talent Acquisition Specialist at francesca.palermo@metso.com

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you’re excited about this role, we encourage you to apply even if you don’t meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

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