Hybrid Technician
3 weeks ago
Jump+ is looking for a new Hybrid technician with an eye for detail for our Windsor location. Previous experience with Apple products and troubleshooting theory is required for this role. We will offer training and certification for the right candidate, but we are looking for a technician with mobile repair experience.
About Us
Established over 30 years ago, Jump+ is Canada’s only Apple Premium Partner, recognized by Apple for achieving the highest standards of expertise and customer service. We are proudly Canadian with 18 retail locations across Canada and growing From the latest Apple devices to Apple -authorized repairs and service, a wide range of premium accessories, wireless plans from all the major carriers and attractive Financing and Trade-In offers, we feature the complete solution for all your Apple needs.
Our Business Services division offers one-stop client access to a complete suite of Apple Products, as well as complimentary accessories and services. Besides Apple products and accessories, Jump+ Business offers: Staging & Logistics services, Warehousing, Servicing & Repair, Financing and Trade-In services. In addition, we also provide a suite of network, security and IT Support solutions as part of our comprehensive Jump Business Solutions services portfolio.
Responsibilities
- Solving technical problems presented by customers
- Sharing your passion for technology and Apple products
- Juggling customer and product issues with a genuine sense of urgency
- Following detailed written repair and process instruction with ease
- Managing a small parts inventory
- Understanding how to set customer expectations
- Recognizing the importance of customer communication in the repair process
- Keeping up to date with the latest products and necessary technical implications (training is required and provided)
- Working positively as part of a team in a fast-paced environment
Personal Competences & Attributes
- You are dynamic, intelligent, and passionate about what you do
- You provide white glove treatment to customers
- You can communicate technical concepts in layman’s terms
- You have a sense of urgency but the ability to keep your cool
- You are extremely well organized
- You are driven to constantly learn and increase your knowledge
- You have excellent interpersonal skills
- You are extremely attentive to detail
- You are self-driven and highly motivated
- You have extraordinary customer service commitment
- You have planning and problem-solving skills
- You have flexibility to work in a dynamic retail environment
- You are willing to undergo product training on a regular basis
- You demonstrate a high level of integrity
Experience
- 1 year background in technology repair
- High school diploma or equivalent
Why Work for Us
- Performance is valued, recognized and remunerated
- As a dynamic company we are looking for great talent and people who want to lend their voice to our vision
- Training and certifications provided by Apple
- You can create your own career pay
- Competitive pay structure, including Hourly rate, bonus pay, and benefits.
JUMPPLUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required during the recruitment process.
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