Healthcare Business Analyst

Job Description - Healthcare Business Analyst (EMR). (25006837)# Job Description| | || --- | --- || Healthcare Business Analyst (EMR).(Job Number: 25006837) Primary Location:ON-Mississauga Information Technology Employee Type:Full-Time Description : Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. **DUTIES AND RESPONSIBILITIES** • Serve as a key liaison between business stakeholders and the vendor for various important initiatives like replacing our current EMR and scheduling system. • Work closely with stakeholders, end users, vendors, and the implementation team to understand current workflows, identify requirements, and guide the configuration and implementation of the new system. • Lead the discovery and documentation of current-state workflows, system dependencies, and pain points with users across departments. • Lead requirements for workshops, interviews, and workflow observation sessions with clinical, operational, and technical teams to gather, analyze, and prioritize business requirements for the new system. • Translate requirements into clear, structured documents to guide system implementation and enhancements, workflow improvements, and reporting needs. • Create the process mapping diagrams (e.g., BPMN), BRDs, User Stories with Acceptance Criteria, Use Cases and Use Case Diagrams etc. • Conduct gap analysis, process modeling, and root cause analysis for existing processes and systems. • Work with the project team to define project scope, success criteria, and measurable outcomes. • Lead the implementation of process enhancements and new system functionality, ensuring requirements in alignment with business goals. • Present insights, business cases, and progress updates to C-suite executives and senior leadership. • Collaborate with developers, testers, and project managers to support solution delivery and ensure business needs are met. • Oversee user acceptance testing (UAT), including test case creation, execution, and issue tracking. • Assist in data migration planning and validation to ensure accuracy and continuity of care. • Assist in developing training documentation and support change management efforts to ensure a smooth transition. Work Location : Bayshore Healthcare, National Office, Mississauga ON Hybrid – At least 2 days onsite weekly Qualifications : **Education** **Experience** • Bachelor’s degree in healthcare administration, Business, Information Systems, or related field. • 3–5 years of experience as a Business Analyst, with at least 2 years in the healthcare or clinical domain, with experience in EMR or scheduling systems. • Proven experience in system replacement or large-scale IT transformation projects. • Solid understanding of healthcare workflows, medical terminology, and regulatory requirements (e.g., HIPAA, CMS standards) along with EMR systems and scheduling workflows in healthcare environments. • Experience working with cross-functional teams including clinicians, administrative staff, and IT professionals. • Familiarity with data migration, testing processes, and change management best practices. • Certified Business Analysis Professional (CBAP) or equivalent is preferred but not required. **Other Skills and Abilities** • Strong analytical and critical thinking skills to evaluate complex clinical and business scenarios. • Excellent written and verbal communication skills for effective stakeholder collaboration. • Skilled in facilitation and elicitation techniques (interviews, workshops, observations). • Proficiency with tools such as Microsoft Office (Excel, Word, PowerPoint), Visio, Jira, Confluence, or similar. • Strong attention to detail, with the ability to manage multiple priorities and meet tight deadlines. • Understanding of Agile, Scrum, or Waterfall project methodologies. | |
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