Patient Care Coordinator

Salary

The salary range for this position is CAD $49.20 - $67.08 / hour

Job Summary

Are you a dedicated Registered Nurse with supervisory experience? Join our dynamic team at Eagle Ridge Hospital in Port Moody, B.C as a Patient Care Coordinator for the Emergency Department.

This is an exciting opportunity to support team supervision, quality care support, care coordination & more. If you have strong organizational and communication skills, proven experience in clinical team leadership, experience as a Registered Nurse in an Emergency Department and a commitment to quality patient care and staff development, we are excited to meet you

Eagle Ridge Hospital is a 168 bed hospital in Port Moody, British Columbia, serving the communities of Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra. The hospital offers medical, surgical, and cardiac programs, as well as 24/7 emergency services with over 53,000 visits annually.

The Tri-Cities is an informal grouping of three lively suburban communities of Coquitlam, Port Coquitlam, and Port Moody and two semi‑rural residential areas of Belcarra and Anmore that have grown together, and are each unique from the other. These stunning communities offer urban living in a picturesque natural setting – the ideal location for the avid city‑goer and outdoor enthusiast. The centrally located area of the Tri‑Cities offers the perfect hybrid for all lifestyles.

Experience the exceptional benefits of working with us including:

- Comprehensive, 100% Employer‑Paid Benefits: Enjoy peace of mind with full coverage.

- Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.

- Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.

- Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.

- Maternity Top‑Up: Receive an 87% top‑up during maternity leave.

- You can maintain a flexible schedule – As part of the new collective agreement, there are more flexible scheduling options available for regular status nurses.

- TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes

- Additional employee discounts and perks available

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day‑to‑day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.

Responsibilities

1. Applies established criteria and prioritises admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.

2. Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day‑to‑day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorise staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.

3. Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role‑modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.

4. Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.

5. Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.

6. Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.

7. Acts as a point person for patients and families who have concerns or questions regarding their care; follows up as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.

8. Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.

9. Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.

10. Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.

11. Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.

12. Participates in the review, development, implementation and evaluation of evidence‑informed clinical decision support tools/policies.

13. Performs other related duties as assigned.

Qualifications

Education and Experience

Current practising registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post‑graduate course work and/or certification applicable to the designated clinical area.

Skills and Abilities

- Clinical proficiency/expertise in the designated clinical area.

- Ability to supervise and provide leadership and work direction.

- Ability to coordinate patient assignments, in collaboration with staff.

- Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.

- Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).

- Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.

- Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.

- Ability to role model, coach and mentor best practices in patient care.

- Ability to identify individual or group learning priorities to meet identified program, organisational and learner needs, in collaboration with other clinical staff.

- Ability to support implementation of education based on changing practices e.g. legislation and technology.

- Ability to provide input into budgets and minor and capital equipment.

- Ability to communicate effectively both verbally and in writing.

- Ability to work independently and in an organised and self‑directed manner.

- Ability to problem‑solve and effectively deal with conflict situations.

- Ability to operate related equipment including applicable software.

- Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People – those we care for and those who care for them – are at the heart of everything we do. Our hospital and community‑based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

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