Import Ocean Coordinator

3 weeks ago

Montreal, Canada Shipco Transport Inc. Full time

Import Ocean Coordinator

Application Deadline: 5 December 2025

Department: Operations Import

Employment Type: Full Time

Location: Montreal

Description

The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.

Key Responsibilities

- Monitor and action daily emails from origin offices, agents, clients, and vendors.

- Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.

- Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.

- Check OSD offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.

Skills, Knowledge and Expertise

- Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.

- Bilingual English/French

- Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.

- Knowledge of customs regulations and understanding of Incoterms

- Knowledge of EManifest regulations

- Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams

Benefits

Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.

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