Customer Service Representative

Customer Service Representative / Guest Service Agent

Edmonton, AB, Canada

Job Description

Posted Thursday, February 27, 2025 at 7:00 AM

Discover Your Adventure with CanaDream

At CanaDream, we create unforgettable vacations for those eager to explore Canada at their own pace.

Why Join Us?

- Year-Round Excitement: While we’re open all year, our stations truly come alive from May through October, welcoming visitors from around the world.
- Make a Difference: At CanaDream, you have the chance to make a real impact on our Guests and Customers. Your efforts will help create memorable experiences that last a lifetime.
- Fun and Dynamic Team: Work with a fantastic team of people who know how to have fun while delivering top-notch service. We believe in enjoying the ride while getting the job done to the best of our abilities.
- Ignite Your Passion: Join us and ignite your passion for travel and hospitality. Be part of a team that values your contributions and supports your growth.

Our Core Values:

- Be Happy To: Embrace positivity and spread joy.
- Lead the Way: Take initiative and inspire others.
- Enjoy the Ride: Have fun and make the most of every moment.

Ready to Start Your Journey?

Join CanaDream and be part of a team that’s dedicated to delivering exceptional experiences. Apply now and let’s create amazing memories together

Job Title: Guest Service / Front Counter Agent / Customer Service Representative
Job Location: Edmonton
Compensation: Competitive wage

Employment Status: Seasonal Part Time
Reports to: Station Manager

Position Summary

Are you a motivated, enthusiastic, and self-directed individual who excels at delivering exceptional guest experiences? CanaDream, one of Canada’s largest RV companies, is seeking a Guest Service Agent for the upcoming 2025 season. In this role, you will have the exciting opportunity to serve guests from around the globe and go the extra mile to ensure their satisfaction.

Essential Duties and Responsibilities

- Review the reservation system throughout the day to add information or check Guests’ arrival and departure details.
- Welcome Guests to CanaDream with a friendly smile.
- Complete check-in procedures and unit pickups according to established standards.
- Present CanaDream’s Guest Guide in a positive manner.
- Build a positive connection with Guests while demonstrating how the RVs work.
- Conduct interactive demonstrations of the RVs.
- Perform Front-Line Inspections (quality control step) of the RVs before Guests pick them up.
- Provide accurate information to potential CanaDream Guests, create quotes, and complete reservations both in person and over the phone.
- Provide local travel information to Guests picking up their RVs.
- Resolve Guests’ complaints and process authorized refunds.
- Notify RV Technicians or Pre-Delivery Inspector (PDI Technicians) if damage has occurred, and repair or maintenance is required for the unit.
- Assist the Prep Department with various tasks when required.
- Perform other duties as assigned.

Qualifications:

- Proven excellence in customer or guest service and communication skills.
- Ability to speak additional languages (German, Dutch, French) is an asset.
- Positive attitude and demonstrated ability to work effectively as part of a team.
- Strong problem-solving skills and keen attention to detail.
- Previous experience in a hotel or tourism-related business is an asset.
- Availability to work shifts, including weekends and holidays.
- Valid driver's license with a clean driving record.
- Previous experience working in a fast-paced environment.

Disclaimer

This job description provides a summary of the typical functions of this role and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional responsibilities, tasks, and duties may be required that differ from those outlined in this description.

We remain an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process.

CanaDream values each applicant's individual merit and strictly adheres to provincial legislation. We are committed to maintaining equal opportunity employment for all applicants. Candidates must be legally entitled to work in Canada.

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