EUC Admin

Compensation: $26.00 - $31.00 per hour. You are eligible for a Short-Term Incentive Plan with the target at 7.5% of your annual earnings; terms and conditions apply.

End User Computing Admin – On-site in Aliso Viejo, CA

TheEnd User Computing Adminis a subject matter expert responsible for providing advanced technical support, guidance, and leadership to the End User Computing team. This role ensures efficient and effective resolution of complex issues across various technology domains, while promoting continuous improvement and adherence to ITIL servicemanagementbest practices.

Essential Functions

- Manage andassistin theimplementation,monitoring, maintenance, and administration ofEnd User Computingservers, networks, and computer systemsthroughVCenter,O365admin, RSAT, and OKTAto ensure uptime, performance, and security

- Diagnose and resolve hardware, software, and network issues promptly to minimize downtime and disruption to business operations

- Support backup routines and recovery processes to safeguard data andmaintaindata integrity

- Implement security measures and protocols to protect systems and data from unauthorized access, breaches, and other vulnerabilities

- Develop and implement standardized processes, procedures, and knowledge base articles forthe End User Computing team

- Assistwith the installation, configuration, and updating of software applications and operating systems

- Participate inand ownprojectsto ensuretimelyand successful completion

- Mentor andprovidetechnical guidance to junior End User Computing team members

- Collaborate with cross functional teams and vendors to resolve escalated support cases

- AnalyzeEnd User Computingperformance metrics andidentifyareas for improvement

- Promote adherence to ITIL service management principles and industry best practices

- Provide technical support to end-users, addressinginquiries,and resolving issues related to software, hardware, and network connectivity

- Other duties as assigned

Qualifications

- Bachelor's degree in computer science, Information Technology, ora relatedfield or equivalent work experience

- 5+ years of experience in a service desk or technical support role, with at least 2 years in a senior or lead capacity

- CompTIA A+, Network+, or other relevant certifications

- Comprehensive knowledge of endpoint management, access management, voice services, printing solutions, and enterprise applications

- Strong analytical and problem-solving skills, with the ability to navigate complex technical environments

- Excellent written and verbal communication skills, with the ability to effectively communicate with technical andnontechnicalaudiences

- Experience with KACE Service Desk or similar ticketing systems

- Knowledge of scripting languages (e.g., PowerShell, Python) for automation

- Prior experience in leading and mentoring technical teams

- Be able to adapt and work in a fast pacedenvironment

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas.Our outstanding benefits program includes 401k, medical, dental, vision, FSA, paid sick leave and generous paid time off (PTO) program. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

The Company believes in second chance employment.Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us atcareers@ambrygen.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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