Solution Architect

2 weeks ago

Canada Hays Full time

JOB TITLE: 365 CRM (Sales & Service) Solution Architect

Contract Duration : 3 Months

Location : Remote (Canada)

Summary (brief description of the role)

As a Dynamics 365 CRM (Sales & Service) Solution Architect, you’ll work as part of a team of problem

solvers, helping to solve complex business issues from strategy to execution

Role Deliverables (list the key tasks and responsibilities that the role entails)

- Dynamics 365 Expertise: Leverage your profound knowledge and expertise in CRM systems,
- particularly Microsoft 'Dynamics 365 Sales & Service', to lead successful implementation projects
- and deliver valuable insights to our clients.
- Strategic Alignment with Microsoft: Foster a strong partnership with Microsoft to capitalize on
- growth opportunities, access the latest 'Dynamics 365 Sales & Service' technologies, and expand
- our presence within the Microsoft ecosystem.
- Business Development: Identify and seize opportunities to engage with clients, cultivate new
- relationships, and elevate PwC's market presence in Microsoft 'Dynamics 365 Sales & Service'.
- Client Engagement: Work closely with clients, understanding their unique needs and challenges,
- and deliver tailored Microsoft 'Dynamics 365 Sales & Service' solutions that empower them to
- enhance customer relationships and drive growth.

Education/Work Experience (list the degrees or certifications required for the role, how many years of experience, any particular skills or experiences that are essential)

- 5+ years of experience implementing and managing CRM solutions at an enterprise level
- (Microsoft Dynamics CRM / Dynamics 365)
- B.A./ B.SC/ B.COM in Computer Science/Information Systems or relevant discipline
- 3-4 years of consulting or relevant work experience

Technical Skills

- Dynamics 365 CE: Deep functional and technical knowledge of Dynamics 365 for Sales and
- Customer Service modules. Experience with Field Service and Marketing is also beneficial.
- Microsoft Power Platform: Strong proficiency with the core components, including Power Apps
- (Model-Driven and Canvas), Power Automate, and Power BI.
- Dataverse: In-depth knowledge of Dataverse, including data modelling, entity relationships, and
- security models.
- Azure: Experience with relevant Azure services for integrations, such as Azure Logic Apps, Azure
- Functions, and Azure Service Bus.

Other Skills

- Consulting and/or operational experience.
- Leadership qualities and the ability to be recognized as a subject matter expert when our client
- requires.
- Project management and project planning skills.
- Clear and articulate written and verbal communication skills.
- Good facilitation, delivery skills, presentation and report writing skills.
- Ability to develop and manage senior-level relationships.
- The ability to work on a number of projects, meet deadlines and manage stakeholder
- expectations.

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