ANTICIPATORY - Chief, Business Operations (Trenton)

ANTICIPATORY - Chief, Business Operations (Trenton)

National Defence- Canadian Forces Housing Agency

Selection process number 25-DND-EA-CFHA-543589

Salary $80,612 to $87,108

Level AS-04

Who can apply Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Responsibilities

- Lead a diverse team providing customer services in finance, administration, housing, front desk operations, maintenance, and complaint resolution.

- Manage financial services by developing budgets, projections, and local financial plans; analyze performance using financial systems, prepare regular reports, and provide recommendations for improvement.

- Oversee office operations, including procurement, equipment and supplies, and records management.

- Monitor and analyze tenant complaints, coordinate with experts, and track resolutions.

- Collect and validate information, draft proposals, and develop local procedures to support customer‑focused housing services.

- Identify and resolve issues before they escape into formal complaints, researching and applying approaches as needed.

- Provide advice on policies, processes, and agreements.

Work environment

A LITTLE SOMETHING ABOUT CFHA… As a Special Operating Agency reporting to the Department of National Defence (DND), CFHA contributes to the quality of life of CAF members and their families through the provision of housing services, and through the responsible and sustainable management of the Department’s housing infrastructure. We are a team of 380 federal public servants who work hard to meet the needs of the Canadian Armed Forces families living in DND housing. We have close to 230 employees at our Housing Services Centers across Canada and 150 employees at our Head Office in Ottawa. CFHA Trenton is a dynamic team of 12 full‑time employees. We work together to provide housing services to approximately 550 Canadian Forces families. As a CFHA employee, you will play an important role in the implementation of housing services while working with a dedicated team. If you enjoy new and rewarding challenges, apply today

Intent of the process

A pool of qualified or partially qualified candidates will be established with different language requirements, including bilingual (BBB/BBB) and English Essential, and for different tenures (temporary and permanent) at the CFHA Trenton office.

Positions to be filled

1

Operational Requirements

- Willing and able to travel.

- Willing and able to work overtime.

Essential qualifications

Your application must clearly explain how you meet the following

Education
EDU. A secondary school diploma or employer‑approved alternatives (see Notes). Notes: The employer‑approved alternatives to a secondary school diploma are: a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience.

Experience

- Experience in budget forecasting, analysis and control.

- Experience in leading an initiative, such as implementing or improving a procedure, a policy or a business process.

- Experience dealing with difficult situations.

- Experience developing and maintaining collaborative working relationships with stakeholders.

Competencies (Applicable / assessed later)

- Demonstrating integrity and respect.

- Achieve results.

- Mobilize people.

- Collaborate with partners and stakeholders.

Abilities

- Ability to manage financial resources.

- Ability to manage multiple competing priorities with tight deadlines.

- Ability to communicate effectively in writing.

- Ability to communicate effectively orally.

Personal suitability

- Dependability.

- Client service orientation.

Language requirements

Applied / assessed at a later date

Asset education

AEDU. Successful completion of a two‑year post‑secondary program in finance, business or accounting or some other specialty relevant to the position.

Asset experience

- Experience working with real property portfolios in support of planning, operations, or other functions.

- Experience with military personnel.

- Experience working with a computerized financial management administration system such as Oracle.

- Significant supervisory experience. Significant is defined as having performed at least two of the following activities: supporting and motivating staff; delegating tasks; monitoring performance; coaching and development.

Asset ability

AA1. Ability to maintain attention to detail under pressure.

Organizational needs

- Consideration may be given to the spouses or common‑law partners of serving Canadian Armed Forces (CAF) members to support military families, linked with the Department of National Defence priorities.

- The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada’s population. Selection may be based on qualified candidates self‑declaring as belonging to one or more of the designated groups: Indigenous Peoples, members of visible minorities, persons with disabilities, and women. We encourage you to indicate if you belong to any of the designated groups when you apply.

Our commitment

We’re committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self‑declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

We’d like to thank all those who apply. However, only the people selected for further consideration will be contacted.

Additional links

For further information on CFHA, please visit CFHA Jobs. About the Canadian Forces Housing Agency: Video.

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