Operations Analyst

3 weeks ago

Mississauga, Canada Clutch Canada Full time

About Clutch

We’re on a mission to reinvent how people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Looking to sell? We buy over $1 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid instantly, now that’s Clutch.

Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing Companies—and with back-to-back spots on Deloitte’s Technology Fast 50 and Fast 500—we’re seeking curious, hard-working, and driven individuals to join our growing team.

Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90.

About the Role

We are looking for an Operations Analyst who is highly organized, detail-oriented, and execution-focused. This role is about getting things done: managing short sprint tasks, coordinating with vendors, preparing reporting and decks, and keeping projects moving.

What You'll Do

- Task Execution: Manage short-cycle operational work, including case development, data analysis, and planning for production sprint projects.
- Reporting & Analytics: Build and update dashboards/reports in Looker to support decision-making.
- Documentation & Presentations: Create high-quality decks and materials in Google Slides for internal and external stakeholders.
- Vendor Management: Coordinate with external vendors via calls and emails, track deliverables, and ensure commitments are met.
- Cross-Functional Support: Work with internal teams across logistics, finance, supply chain, and support to keep operations flowing.
- Follow-Up & Coordination: Track timelines, send reminders, and close loops on open tasks.

What You'll Need

- 3+ years of experience in operations, coordination, or an analyst-type role.
- Proficiency with Looker (reporting, dashboards, pulling insights).
- Strong skills in Google Workspace (Docs, Sheets, Slides, Drive).
- Experience in vendor communication and follow-up (comfortable making calls).
- Strong written and verbal communication skills.
- Highly organized and able to juggle multiple priorities in short sprint cycles.

Why You'll Love it at Clutch

- Make an Impact: Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
- Career Growth: Join a rapidly growing company with opportunities for leadership and professional development.
- Great Team: Work alongside talented, driven, and collaborative colleagues who are passionate about what they do.
- Competitive Compensation: Enjoy a strong compensation package, including salary, equity, and benefits.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.

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