Team Lead

JOB SUMMARY:

We are seeking a dedicated healthcare professional to support the delivery of high-quality client care within our Home and Community Care programs across Ontario. In this hybrid role, the Team Lead will conduct routine community visits, participate in care coordination activities, and collaborate closely with interdisciplinary teams to ensure services align with the standards and legislative requirements set by CNO.

Why join our team?

- Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, on demand pay, car loan support, supportive housing and exclusive perks/discounts available only to SE Health staff.

- Develop yourself with SE.We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your lifelong learning. You’ll benefit from our orientation and mentorship programs. Our clinical practice and nursing teams will support you with comprehensive care plans and modern models of care that will mean you’ll always be supported to provide the best possible care to your clients.

- Grow your career. SE Health is a large national inclusive organization with diverse healthcare business lines. You’ll have an opportunity – and will be supported – to do different types of roles in different locations if that is what you’re interested in. Or you can pivot to supporting or leadership positions where you can use your skills to contribute and make an impact in different ways.

- Manage your life. At SE, you’ll have the flexibility to manage your schedule to balance your life. You’ll be supported with the time you need to meet the needs of your clients, meet your own needs, develop yourself and your career, and be part of a team.

- Paid travel time and mileage between clients

Key Responsibilities:

A. Quality Service Delivery

- Support the Care Manager overseeing frontline staff and client care services.

- Conduct client assessments, supervisory visits, and update care plans as needed.

- Communicate with clients, caregivers, and families to address care needs and feedback.

- Investigate and address care concerns and staff practice issues in a timely manner.

- Provide information on community resources.

B. People and Team Development

- Support orientation, training, and performance management of frontline staff.

- Collaborate with care coordinators and leadership, offering backup support as needed.

- Participate in coaching conversations and practice reviews with staff

C. Documentation & Reporting

- Maintain accurate electronic records of care and communications.

- Stay current on organizational policies and recommend updates when appropriate.

- Assist with accident investigations and complete the required documentation.

- Enter incidents, compliments, and complaints into the RL6 reporting system.

D. Additional Responsibilities

- Perform other related duties as assigned by the leadership.

Qualifications:

- Current member of the College Nurses of Ontario (RPN/RN accreditation)

- Supervisory experience in healthcare settings.

- Current CPR certification and full immunization record, including COVID-19.

- Clear and recent (within 12 months) vulnerable sector check.

- Excellent verbal and written communication skills.

- Proficiency with digital tools (computers, mobile apps).

- Strong organizational, problem-solving, and leadership skills.

- Selfmotivated with the ability to work independently and as part of a team.

- Physically and mentally capable of fulfilling job duties.

- Valid Class G driver’s license and reliable vehicle required.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance.

We’re a great place to work, and we hope you’ll join our team. In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodation because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com your earliest convenience.

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