Inside Sales Associate New

Job Description

Join Our Purpose - Feeding the Future

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

Skretting St. Andrews is looking for Inside Sales Associates to handle advisory and commercial customer requests, both reactively and proactively to ensure customer satisfaction.

About the role: Inside Sales Associates ensure adequate and reliable customer administration, in order to contribute to customer satisfaction. Activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that customer satisfaction and continuity of the relationship are guaranteed.

Responsibilities:

- Understand the product portfolio, the number of different products/formulations and the geographical scope and the complexity of the role of Customer Service Representative.
- Sales and Sales Support: Support and initiate follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.
- Answer questions about product assortment and applications, production based on standard product, quoting prices and delivery times.
- Contract renewals regarding price, specifications and delivery within defined parameters and standards set order to continue the relationships with customers meeting volume, quality and price requirements.
- Order processing and data management: Handle incoming orders, in order to realize a timely and proper delivery of orders to customers. Data entry into automated system for further order processing, tracking of orders being processed, identifying (potential) problems.
- Update product data in the relevant systems, giving an up-to-date insight into products, prices and other relevant information.

Qualifications:

- Experience as a customer service associate.
- Relevant post-secondary education in business, agriculture, animal science, or related fields.
- 3-6+ years of customer-facing experience, ideally in manufacturing, production, agribusiness, or feed industry environments.
- Familiarity with CRM systems, ERP platforms, and Microsoft Office Suite (Excel, Outlook, Word).

Expectation from the Role:

- Ability to work in regular shift on-site all 5 days a week.
- Customer relationship management: Manage records, handle all customer requests and orders.
- Effectively manage and timely deal with all customer encounters.
- Strong verbal and written skills to handle inquiries, complaints, and product explanations.
- Collaborating across departments like Operations, Supply Chain, and Marketing.

Why you Will Love Working with Us

Global Benefits:

- Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group.
- Embrace our culture of diversity and inclusion, where we respect and value everyone.

Local Benefits:

- Robust pension plan.
- Competitive health benefits - Medical/Dental/Vision.
- Short-term/Long-term Disability and Mental Health Service.
- 10 vacation days to start (tiered).
- Annual bonus – 10%.

We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.

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