Part Time Customer Service Rep

3 weeks ago

Edmonton, Canada FunEx Canada Full time

Part Time Customer Service Rep - Laser City - On-site - Edmonton, Alberta, Canada - CA$15 - CA$18 per hour We are looking for fun, friendly and outgoing people to join our team As a member of our Customer Service Team you’ll be the first line of contact for our customers. You will learn loads of product knowledge and be able to advise our customers on our products and packages. You will be answering their phone calls, making bookings, responding to their emails, etc. You'll be based in our head office which is attached to our Edmonton location. You’ll need excellent communication skills, both written and verbal, as well as the ability to multi-task and deal with many balls in the air. Attention to detail is essential. Because we’re in the business of fun, the vast majority of interactions with customers are relaxed, friendly and relatively easy. There’s no hard selling or constant complaints here thankfully Responsibilities - Answer incoming phone calls and return voicemails - Respond to email inquiries - Oversee online bookings - Collect payments over the phone and online - Respond in real time to online chats - Other tasks as needed About Us Laser City is our main business, with 1 location in Edmonton and 2 in Calgary. As well as Laser Tag, we offer Mini Paintball (paintball for ages 8 to 12) and eSports. We host tons of birthday parties, youth groups, corporate events, and more. We also offer drop-in laser tag and day camps for kids. We’re in the business of providing fun experiences. Learn more about Laser City at https://www.lasercity.ca/ Core Values - Safety Always - Innovation and Growth - Bad Ass Products - Give A Sh*t - Awesome Customer and Employee Experience - Community Give Back Role Specifics Hours - 8-14 hours a week Schedule - 1-2 evenings during the week, and 1 shift on the weekend. Must be available Sundays all day, and 2 days during the week starting at or before 4pm. This is a great part time job for University students Location - South Edmonton, 5104 67 Ave Anticipated Start Date - ASAP Compensation - $15-18/hour based on experience Not to mention all the free laser tag you can play Who is the role NOT for? Anyone who is unreliable or not dependable. Someone who hasn’t worked in customer service in some capacity before. That could be working a retail or hospitality job, etc, but you must know that you enjoy dealing with the public. Job Requirements Must Have Experience - Previous Customer Service Experience - Previous Phone Experience Bonus points / Nice to haves - Previous Experience with Written Communication (Email) - Experience working in an office General Requirements - Must be 18 years or older - Genuine empathy for others, with a desire to understand and help - Very organized and doesn't let things "slip through" - Excellent computer and internet skillsHappy, friendly and outgoing, with a positive "can-do" attitude - Flexible and adaptable - Excellent communication skills (written and verbal) Additional Requirements - Live in Edmonton or the surrounding area - Easily able to get to our location (Reliable way to get to work. We have free parking, bussing is difficult so please check the routes, we don't want you to bus for 2 hours) We genuinely look forward to hearing from you #J-18808-Ljbffr

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