Groups - Groups Costing Agent

3 weeks ago

Toronto, Canada Sunwing Vacations Group Full time

Job Description

Posted Monday, September 22, 2025 at 4:00 a.m.

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under Sunwing Vacations, we are looking for a Group sales costing agent to join us in making vacation dreams come true. As the Group sales costing agent, you will provide excellent customer service while generating new sales through relationship building, the growth of customer loyalty, and product knowledge In this role, you will accurately cost incoming quotes while providing product options and promotional information in provided targeted timelines. The role will report to the Group Sales Support Supervisor and will be located in Toronto, ON.

What You’ll Do:

- Cost and issue daily quotes assigned accurately within 24 hours of receipt using PayloadGuidelines
- Administer all aspects of incoming Instant Group Quotes
- Ensure pricing is competitive by researching distribution channels.
- Respond to incoming emails pertaining to group rate requests in a professional, timely manner.
- Prioritize quotes to maximize conversion.
- Complete follow-up calls for pending quotes.
- Answer Groups’ telephone queue line in a timely manner and providing quotes if necessary or assisting in Groups administration.
- Maintain product knowledge and participate in ongoing training.

What You’ll Need:

- Diploma in Travel OR 2 years of work experience in the travel industry is an asset.
- Strong time management skills with the ability to multi-task and prioritize.
- Strong Customer service skills and the ability to adjust to the needs of the customer in each call
- Experience with Microsoft Office.

What We Offer:

- Remote and/or Hybrid Work Opportunities
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price
- Opportunity to give back through our social responsibility initiatives.

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca

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