Customer Service

As a Customer Service / Inside Sales Representative, your responsibilities include customer service, order coordination, logistics follow-up, and sales support in a fast-paced, hands-on manufacturing environment. This is a full-time, on-site position working closely with the internal manufacturing, warehouse, and logistics teams. You’ll be trained directly by a senior team member, gaining valuable industry and product knowledge along the way. This position offers a base salary of $65,000 along with other perks.

COMPENSATION & BENEFITS

- Base Salary: $65,000
- Comprehensive Group Benefits Plan
- Vacation Accrual Program
- Discretionary Bonus Potential

THE COMPANY & CULTURE

Our client, founded in 1975, is a manufacturer of standard and specialty coated abrasive products sold worldwide to the Industrial, Automotive, Construction, Welding and Retail channels. Our client produces and markets a full range of coated and bonded abrasives for grinding, sanding, surface conditioning and finishing. The products are manufactured at their corporate headquarters in Toronto, Canada. Their mission is to be a high-quality provider of abrasive products to the market, exceeding expectations while developing a mutually beneficial and long-lasting relationship with their distributors. They achieve this through the commitment to industry standards, high quality and customer satisfaction. They work closely with the distributors to ensure the investments made today will provide profits in tomorrow’s ever-changing environment.

OFFICE LOCATION & SALES TERRITORY

- Toronto, ON (On-site – Etobicoke Area)

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

- 5+ years of Customer Service, Inside Sales, or Order Coordination experience within industrial, manufacturing, or distribution environments
- Proficient with Excel and ERP systems
- Experience with cross-border or international shipping and customs documentation
- Familiarity with collections and customer payment processes

RESPONSIBILITIES

- Handle inbound calls and emails from customers regarding orders, quotes, and product inquiries
- Enter and manage customer orders from start to shipment
- Coordinate with manufacturing, warehouse, and logistics teams to ensure on-time delivery
- Track shipments and resolve delivery issues with carriers (FedEx, UPS, etc.)
- Maintain accurate customer records and update pricing spreadsheets and ERP data
- Provide product recommendations and identify upselling opportunities
- Support the sales team with quotations, product information, and technical requests
- Assist with collections follow-ups and payment coordination as needed

TECHNICAL SKILLS

- Excel – Basic
- PowerPoint – Basic
- MS Word – Basic

THE PRODUCT / SERVICE / SOLUTION

- Flap Discs
- Fiber Discs
- Quick Change Discs
- Surface Conditioning Products
- Coated Abrasives

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION-MAKER(S)

- Primary Market: Industrial distributors and fabrication shops
- End-Users: Welders, metal fabricators, production supervisors
- Decision Makers: Distributor sales reps, branch managers, end-user supervisors

SALES CYCLE / ORDER VALUE / ACCOUNT SIZE

- Sales Cycle: 2–6 weeks
- Account Size: Varies by distributor or end-user volume

COMPETITIVE ADVANTAGES

- Patented technology and exclusive formulations
- Canadian-made product line with proven quality
- Stable, well-established brand
- Responsive internal support and customer service

WHY YOU SHOULD APPLY

- Join a reputable Canadian brand with decades of success in the abrasives industry
- Receive hands-on mentorship from experienced leaders
- Opportunity for career growth into broader inside sales or account support roles
- Be part of a small, friendly team that values initiative, accountability, and customer excellence

ABOUT JUST SALES JOBS

Just Sales Jobs sources and places Top Sales Talent from Toronto to Kitchener/Waterloo and Cities in between. We use Artificial Intelligence and Machine Learning technologies along with a proven hiring methodology to identify Top Sales Talent. Just Sales Jobs has earned a reputation as the best recruitment agency in Ontario. We source and place for Sales Positions between Toronto and Kitchener/Waterloo, and cities in between. Sales positions we hire for include Vice President of Sales, National Sales Director, Sales Director, Director of Sales, Regional Sales Manager, Territory Sales Manager, Sales Manager, Vice President Business Development, Business Development, Business Development Director, Business Development Representative, Business Development Manager, Business Development Officer, Sales Representative, Senior Sales Representative, Sales Development Representative, Account Manager, Account Executive, Senior Account Manager, Telemarketer, Inside Sales, Outside Sales, Door to Door Sales.

Our client is an equal opportunity employer committed to creating a diverse inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities.

Our client is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at toptalent@justsalesjobs.ca

We thank all applicants in advance for their interest however, only those candidates under consideration will be contacted.

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