Biosystems Support Specialist
2 weeks ago
- Employment: Full Time Position
Overview of Position:
Work with the software support group, field sales team, product managers, and the service department to provide timely response to customers and/or NCI and NII representatives.Work directly with customers both on-site and remotely to provide technical and application support for NIS-Elements software. Demonstrated ability applying digital imaging and analysis techniques in biomedical applications. Exceptional organizational, verbal and written communication skills.
Key Responsibilities:
Application Support – 40%:
- Understand biomedical research applications, assess customers’ needs, and provide solutions in a timely matter.
- Explore the best path to the solution by researching available tools within NIS-Elements and available library of support resources.
- Communicate solutions to relevant customers and provide hands‑on training on‑site and remotely.
Technical Support - 40%:
- Troubleshoot incoming support requests for advanced digital imaging systems via email, telephone, remote access tools.
- Participate in critical equipment installations and on‑site support visits as needed.
- Maintain detailed records of support calls in the CRM system.
Technical Writing – 15%:
- Develop training content for customers in written and other media formats.
Ancillary Responsibilities:
- Participate in and deliver custom software projects.
- All other duties as required or needed.
Essential Knowledge, Skills, and Abilities:
- Master's degree (M.S.) or equivalent in cell biology, neuroscience, biomedical engineering, computer science, or another relevant field. Ph.D. is a plus.
- 3 - 5 years related experience and/or training or equivalent combination of education and experience.
- Expert knowledge of at least two of optics, lasers, microscopy, programming, biology, and image processing.
- Experience with Nikon NIS-Elements preferred.
- Exceptional problem‑solving skills - should have a personality that embraces scientific challenges.
- Excellent written/verbal communication skills with an ability to convey abstract technical concepts to external customers and internal staff.
- Strong computer skills and well‑foundated biological and/or imaging knowledge.
- Working knowledge of technical support/development in microscopy industry or research institutes. Imaging core facility experience is a plus.
- Ability to routinely access and visit customer sites and travel to and from multiple work locations.
- Ability to develop constructive and cooperative working relationships with others and maintain them over time.
- Ability to work independently under challenging situations (time constraints, customer expectations, etc.).
- Ability to travel 25-30% (overnight).
Working Conditions:
Candidate will work in an office environment.
Thank you for your interest in joining Nikon. Please email your cover letter and resume to the following address: careers.ca@nikon.com
Nikon Canada Inc. is an Equal Opportunity Employer
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