Customer Service Manager

Area(s) of interest: Advisory services, Personal banking

Location(s): Saint-Hyacinthe

As an Associate Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help your team develop professionally while ensuring the Bank's vision is applied. You’ll be a driving force in the group's success by creating an environment that encourages everyone to perform and develop.

You’ll share responsibility for managing the Advice Centre, while developing your expertise through coaching and giving advice, with the career goal of leading a larger advice centre.

Your role:

- Coach banking advisors and support them daily and in their career path to help them reach their full potential.

- Motivate your team to ensure an exceptional client experience

- Promote and foster the advisory approach of the banking advisor model

- Ensure an engaging client experience, develop lasting relationships and ensure proximity to clients.

- Promote synergy and work as a team to achieve the objective.

- Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.

- Proactively identify workforce needs, and with the Advice Centre Manager, develop an action plan to address them.

- Support and coach the team in canvassing activities and making proactive contacts.

- Represent the Bank professionally with clients and potential external candidates.

Your team

Join us and benefit from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying flexible working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous learning. You’ll have access to colleagues with a wide range of expertise to enrich your development in all aspects.

This position requires you to be present at the branch to meet operational needs. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer work schedules to help you achieve work/life balance and flexible time off that you can take when it's important to you.

Prerequisites

- College diploma in a 3-year technical program (DEC) and 6-7 years of experience OR bachelors degree and 3-4 years of experience

- Be a mutual fund representative (MFR)

- Extensive experience in team management and/or coaching

- Expertise in banking services, the advisory approach and business development.

- Ability to motivate a team.

- Ability to understand a problem and implement effective solutions to solve it.

- Ability to work in collaboration with various internal and external partners.

Languages:

French

Skills

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Critical Thinking Diversity & Inclusion Emotional Intelligence Problem Solving Risk Management Stress Management Client-focused Decision Making Learning Agility Mobilization Partner Development Resiliency Strategy Execution Managerial Courage

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

- Health and wellness program, including many options

- Employee Share Ownership Plan

- Employee and Family Assistance Program

- Preferential banking services

- Opportunities to get involved in community initiatives

- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?

Come live your ambitions with us

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates What can you bring to our team?

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