Business Systems Administrator

4 days ago

Ottawa, Canada Planitar Full time

Job Summary

Planitar is looking for a curious, driven, and service-oriented Business Systems Administrator to join our growing team, working alongsite our Information Technology team and acting as a systems business partner to our sales, marketing, and operations teams.

The Business Systems Administrator is responsible for ensuring our internal systems work seamlessly, integrate effectively, and support our growth. This role combines hands-on system administration with a strong business-partner mindset, helping departments get the most value from the tools they rely on every day.

You’ll oversee systems such as Smartsheet (Managed Services), ZenDesk (Product Support), HubSpot (Sales & Marketing) ensuring they’re configured efficiently, documented clearly, and integrated across our IT ecosystem.

Job Duties

- Act as the primary administrator for Planitar’s core business systems, including but not limited to Smartsheet, ZenDesk, and HubSpot.

- Partner with department leaders to understand workflow needs and optimize system functionality to support business goals.

- Manage configurations, permissions, and integrations across systems to ensure data integrity and smooth cross-functional processes.

- Support new system implementations, upgrades, and rollouts including planning, testing, documentation, and training.

- Develop and maintain clear system documentation and standard operating procedures.

- Deliver training and guidance to employees to drive system adoption and consistency of use.

- Work closely with IT to align system architecture with security, compliance, and data privacy standards.

- Continuously assess opportunities to streamline, automate, and integrate processes across teams

Key Competencies

- Systems Thinking: Understands how different tools, workflows, and data streams interconnect; anticipates downstream impacts of changes.

- Business Partnership: Builds trust and collaboration with department leads to translate operational needs into effective system solutions.

- Analytical Problem Solving: Diagnoses system issues methodically and proposes creative, scalable solutions.

- Technical Aptitude: Quickly learns new platforms and integrates technical knowledge with practical business context.

- Process Orientation: Designs and documents clear, repeatable workflows that improve efficiency and accuracy.

- Communication &: Explains technical concepts clearly to non-technical users; promotes adoption through support and education.

- Change Agility: Adapts easily to evolving business needs, new tools, and system enhancements.

- Attention to Detail: Maintains accuracy in system configurations, documentation, and data integrity.

- Proactive Ownership: Takes initiative to identify system improvements before issues arise; drives continuous optimization.

Desired Qualifications

- 3+ years of experience in business systems administration or application support in a multi-system environment.

- Hands-on experience with ZenDesk, HubSpot, or other equivalent SaaS tools.

- Strong understanding of system integrations, automation tools, and data workflows.

- Excellent communication and collaboration skills, and ability to translate technical details into practical business solutions.

- High attention to detail, strong documentation habits, and a proactive problem-solving approach.

- Experience working with or supporting cross-functional teams

#J-18808-Ljbffr

  • Systems Administrator

    1 week ago

    Ottawa, Canada Harris Computer Systems Full time

    Systems Administrator - Harris Education Solutions - Ottawa, ON - This position will be based at the Harris Corporate headquarters in Ottawa, Ontario. You will work alongside a talented team, all while delivering exceptional customer service and development support. WHAT WILL YOUR NEW ROLE BE: - Assess a variety of situations, reviewing server and network...

  • AWS Systems Administrator

    4 weeks ago

    Ottawa, Canada dominKnow Learning Systems Full time

    dominKnow Learning Systems ( is a leader in the eLearning field, providing international clients with proven cloud software (SaaS) solutions, professional services, and custom content development. Based in our Kanata offices, we are looking for an AWS System Administrator who will assist in designing, implementing, managing, and monitoring the development...

  • AWS Systems Administrator

    4 weeks ago

    Ottawa, Canada dominKnow Learning Systems Full time

    dominKnow Learning Systems (www.dominknow.com) is a leader in the eLearning field, providing international clients with proven cloud software (SaaS) solutions, professional services, and custom content development.Based in our Kanata offices, we are looking for an AWS System Administrator who will assist in designing, implementing, managing, and monitoring...

  • AWS Systems Administrator

    2 weeks ago

    Ottawa, Canada dominKnow Learning Systems Full time

    dominKnow Learning Systems (www.dominknow.com) is a leader in the eLearning field, providing international clients with proven cloud software (SaaS) solutions, professional services, and custom content development.Based in our Kanata offices, we are looking for an AWS System Administrator who will assist in designing, implementing, managing, and monitoring...

  • Aws Systems Administrator

    1 day ago

    Ottawa, Canada dominKnow Learning Systems Full time

    **AWS System Administrator** **Responsibilities**: - Manage production cloud environments (VMware/AWS) - Manage internal development environment - Develop and maintain automation of repetitive tasks - Perform daily system tasks (review of logs, monitoring, backups etc.) - Help tune performance and ensure high availability of infrastructure and services -...

  • Systems Administrator

    1 week ago

    Ottawa, Canada Convergence Networks Full time

    The Systems Administrator is a Tier 2 technician who acts as a point of escalation for the Service Desk Administrator staff within our Service Teams. The SA position will therefore still spend the bulk of their time within Service Support’s daily operations. The ultimate level of success within this role is to work with peers, leaders and the NOC to...

  • Aws Systems Administrator Position in Ottawa

    7 days ago

    Ottawa, Canada dominKnow Learning Systems Full time

    **AWS System Administrator position in Ottawa** **Responsibilities**: - Manage production cloud environments (VMware/AWS) - Manage internal development environment - Develop and maintain automation of repetitive tasks - Perform daily system tasks (review of logs, monitoring, backups etc.) - Help tune performance and ensure high availability of...

  • Systems Administrator

    2 weeks ago

    Ottawa, Canada Ottawa Sports & Entertainment Group Full time

    Reporting to the Director, IT, the Systems Administrator is responsible for managing and maintaining computer systems, networks, and servers at TD Place and provide support to our user base and event clients across a wide range of systems. This role will ensure the smooth operation and optimal performance of our IT infrastructure to meet both internal and...

  • Business Systems Analyst

    2 weeks ago

    Ottawa, Ontario, Canada Top Producer Systems Full time $60,000 - $120,000 per year

    Compensation Pay Range:$39.82-$48.40Job Description:Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the...

  • Business Systems Analyst

    6 days ago

    Ottawa, Ontario, Canada Top Producer Systems Full time US$85,000 - US$120,000 per year

    Compensation Pay Range:$41.01-$49.85Job Description:Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the...