Engineer I, Quality

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open‑minded environment, we push the boundaries of what’s possible and bring new ideas to life.

JOB SUMMARY

- You will be responsible for defining and addressing Quality Improvement opportunities in all GMP areas.

- You will have extensive knowledge of cGMPs and quality processes and be procedures.

- You will be accountable for the Annual Product Quality Review (APQR) and investigations for non‑conforming products and materials.

- You will conduct customer complaint investigations and identify solutions.

WHAT YOU WILL DO

- You will document customer complaints and maintain accurate data.

- If investigation is required, you will work collaboratively across the organization to conduct, document and present a thorough investigation to appropriate audiences and prepare CAPA to prevent recurrence.

- You will carefully manage the receipt, recording and storage of all customer complaint samples in the database.

- You will be responsible for generating the Annual Product Quality Review (APQR).

- You will support the preparation of non‑conformance reporting, deviation, consumer complaint investigations, and metrics reports.

- You will take action to closure on all CAPA implementations, verification and tracking.

- You will participate in Internal Quality Audits, reporting observations and other potential concerns to appropriate parties and present findings.

- You will provide GMP Training to other departments as needed.

- You will research and prepare data needed to support monthly quality metrics reporting.

WHO YOU ARE

- You have up to 2 years of QA/QC experience in pharmaceutical, personal care or cosmetic industries.

- You have a strong working knowledge of attribute and variable inspections.

- You have cGMP experience in Internal Auditing processes.

- You have a Bachelor’s degree from a 4‑year university in either a science or engineering discipline.

- You have strong mathematical, technical and problem‑solving skills; decision making, data collection and analysis.

- You can multi‑task, work independently.

- You have strong communication and interpersonal skills and solid computer skills with Word, Excel, Visio, PowerPoint, and Outlook.

- SAP or other production system environment experience a plus.

WHAT WE CAN OFFER YOU

- Life and Disability Insurance

- Paid Volunteer Days

- Paid Company Holidays

- 401K with 6% Company Match

- Internal & International Mobility

- Product Discounts & Annual Gratis

- Employee Led Affinity Groups

- Tuition Reimbursement

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law.

Salary (Min‑Max):

Job Segment: CAPA, QA, QC, Customer Service, Management, Quality

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