Bilingual Customer Service Representative

Job Description

Posted Friday, October 31, 2025 at 4:00 AM

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work

As a bilingual Customer Service Representative supporting our Montreal branch, you will be part of a dynamic inbound call team committed to delivering exceptional service in both French and English.

Supporting customers across Quebec, your role is key in helping clients identify the right safety solutions while ensuring smooth order processing and collaboration with internal teams. You will work closely with Account Managers, Technical Experts, and Field Safety Specialists to ensure a seamless customer experience.

If you have experience delivering legendary customer service in a business-to-business (B2B) product distribution environment, strong computer skills and want to join a company where you can truly build your career, we want to talk to you

Fully bilingual and able to work a hybrid model, with 2–3 days based in the office per week (or as needed)

KEY RESPONSIBILITIES

- Process customer orders efficiently, managing the full order lifecycle to meet customer expectations.
- Build strong relationships through prompt, knowledgeable, and solutions‑oriented service.
- Collaborate with Field Sales and Customer Service teams to support the sales cycle and ensure quotes are delivered and followed up effectively.
- Leverage Salesforce CRM to document customer interactions, manage opportunities, and maintain account details.
- Respond to inbound calls and emails in a professional and timely manner as part of a collaborative team environment.
- Proactively promote products and services, identifying opportunities to upsell based on customer needs.
- Manage multiple tasks while maintaining attention to detail, prioritizing workload with a sense of urgency.
- Support team efforts by contributing to departmental goals and participating in continuous improvement initiatives.
- In addition to those listed in this job description, other tasks may be required to support our evolving teams and functions.

QUALIFICATIONS

- The ideal candidate will possess 1-2 years of experience in an inside sales and/or customer support role, preferably in a B2B environment, with a proven background of success
- Technically savvy and proficient in Outlook, MS Office and Order Processing systems & CRM tools
- Passion for customer support and building relationships
- Ability to work independently as well as within a team
- Communicate effectively and be naturally courteous with a professional phone manner
- Self‑motivated and proactive
- Must be fully bilingual in English & French

What we offer:

- Competitive base salary with paid vacation
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company‑matched RRSP contribution plan
- Annual profit‑sharing and bonus opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt‑Safety Fundamentals and family values, where we truly believe that our people are our most important asset

Levitt‑Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us attalent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you.

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