Revenue Operations Specialist

Your Next Big Opportunity: Revenue Operations Specialist

Ready to take your career to the next level? As our Revenue Operations Specialist, you’ll play a pivotal role in optimizing our revenue engine. You’ll be at the heart of our growth from analytics to strategy. We want you on our team if you’re passionate about efficiency, collaboration, and results.

Reporting to the VP of Customer Experience, the Revenue Operations Specialist (RevOps) is responsible for optimizing the end-to-end revenue process across sales, marketing, and customer success. This role ensures teams are supported with accurate data, practical tools, and efficient workflows that drive revenue growth.

The ideal candidate is data-driven, tech-savvy, and skilled at balancing tactical execution with strategic insight.

About You

You have experience managing a dispatch service call center and leading people with a keen eye for detail. You know the city of Edmonton like the back of your hand and can problem-solve on the fly under tight timelines. At your core, you’re driven to deliver a world-class customer experience while maintaining safety at every turn.

Responsibilities

CRM & Systems Management

- Administer and optimize the CRM (e.g., HubSpot, Salesforce) to ensure accurate data, pipeline visibility, and reporting.
- Maintain integrations between systems (CRM, marketing automation, customer service platforms, booking/dispatch tools).

Revenue Process Optimization

- Document, refine, and improve lead-to-cash workflows.
- Identify friction points in sales, marketing, and service handoffs, and implement solutions to improve conversion and retention.
- Support automation initiatives that reduce manual work for frontline teams.

Data & Reporting

- Build dashboards and reports to track KPIs such as pipeline health, lead conversion, customer retention, and revenue forecasting.
- Provide actionable insights to leadership for decision-making.

Enablement & Support

- Partner with Sales, Marketing, and Customer Success to ensure teams have the right tools, training, and processes.
- Develop and maintain playbooks, documentation, and standard operating procedures.

Governance & Data Quality

- Implement data hygiene practices to ensure accuracy and reliability.
- Maintain compliance with privacy and data regulations.

Other duties as required.

Key Competencies & Qualifications

Required

- Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent experience).
- 2–4 years of experience in revenue, sales, or marketing operations.
- Proficiency in CRM platforms (HubSpot, Salesforce, or similar).
- Strong analytical skills and experience building reports/dashboards.
- Excellent communication and stakeholder management abilities.
- Highly organized and detail-oriented.
- Comfortable managing multiple priorities in a fast-paced environment.
- Data-driven mindset with a bias toward action.
- Collaborative and solutions-focused approach.

Preferred

- Experience in high-growth or service-based industries.
- Familiarity with workflow automation tools (e.g., Zapier, n8n) and data visualization platforms (Power BI, Tableau).
- Knowledge of RevOps best practices and customer lifecycle management.

Working Conditions

- As a 24/7 operation, candidates should be flexible and willing to work afternoons, evenings, and weekends as required.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

About Us

Under tappCONNECT Inc., we have five established divisions: Greater Edmonton Taxi Service, Cliffs, Prestige Limousine, J&P Auto, and Prestige Transportation. We provide a supportive and progressive work environment for our employees that will challenge and encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life. We offer a competitive compensation package and strongly believe in work/life balance.

Thank you for your interest and application; however, only qualified individuals will be contacted.

Careers – Apply Now

We appreciate your interest. For consideration, please submit your resume and cover letter as part of the application process.

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