Customer Experience Specialist
3 weeks ago
CUSTOMER EXPERIENCE SPECIALIST
A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across various channels (phone, email, chat), analyzing customer data (OTP – On Time Performance) and onboarding new accounts and accounts at risk.
Key responsibilities
- Customer interaction: Work directly with customers to resolve inquires and issues via phone, email, and chat in a timely manner.
- Problem-solving: Resolve customer issues in a timely professional manner – missed deliveries, appointments not met, damages.
- Onboarding of New Accounts: Develop SOP for new accounts for shipping LTL across the country, working with various terminals and operational departments and holding reviews to ensure all requirements are met to customers satisfaction
- At Risk Accounts: Determine root cause for customer complaints and hold internal and external calls to work through the issues for compliance to customer. Work with all terminals and operational departments to resolve matters and continue to keep sales updated on critical issues.
- Shift: Monday - Friday (9:00am - 5:00pm)
Required skills and qualifications
- Communication: Excellent communication, presentation, and interpersonal skills, with the ability to work effectively with diverse teams both in-office and via teams.
- Problem-solving: Strong ability to investigate issues with continued follow-up involving different areas of the company until issue resolved
- Technical proficiency: Proficiency in CX software and technologies, including CRM systems (e.g., Salesforce), and Microsoft Office
- Adaptability: Ability to manage multiple priorities and adapt to changing needs.
- Experience: Previous experience in customer service or key account support required. Transportation knowledge is an asset but not necessarily required.
-
Toronto, Canada CUSTOMER EXPERIENCE Full timeCode de demande: 374840 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...
-
Customer Experience Specialist
2 weeks ago
Toronto, Canada Northbridge Financial Corporation Full time**What is it like to be a Customer Experience Specialist at Northbridge Financial** The Customer Experience Specialist is responsible for the support and implementation of customer experience strategies and national initiatives as assigned, to ensure a seamless and impactful execution. This includes taking an active role in supporting the development of...
-
Customer Experience Specialist
2 weeks ago
Toronto, Ontario, Canada Quince Full time $48,000 - $49,920 per yearThe Role Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction. What You'll Do Own each customer interaction from start to finish, ensuring clarity, care, and confidence. Resolve issues with empathy,...
-
Customer Experience Specialist
2 weeks ago
Toronto, Canada Crescendo Technology Full time**About the role**: As the CX Specialist, you will be responsible for understanding and optimizing the customer experience at all stages of the customer lifecycle and across all touchpoints with the brand. This will involve collaboration with various teams and individuals of the business. - 2+ years of experience in customer experience or related field -...
-
Customer Experience Specialist
7 days ago
Toronto, Canada Mednow Full timeMednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people...
-
Hybrid Customer Experience Specialist
7 days ago
Toronto, Canada The Home Depot Full timeA leading home improvement company in Toronto is seeking a Customer Experience Specialist to enhance customer interactions. You will manage customer queries across channels, ensuring a seamless experience. Ideal candidates have 3-5 years of customer service experience, strong communication skills, and the ability to work both independently and in a team....
-
Hybrid Customer Experience Specialist
1 week ago
Toronto, Canada The Home Depot Full timeA leading home improvement company in Toronto is seeking a Customer Experience Specialist to enhance customer interactions. You will manage customer queries across channels, ensuring a seamless experience. Ideal candidates have 3-5 years of customer service experience, strong communication skills, and the ability to work both independently and in a team....
-
Hybrid Customer Experience Specialist
6 days ago
Toronto, Canada The Home Depot Full timeA leading home improvement company in Toronto is seeking a Customer Experience Specialist to enhance customer interactions. You will manage customer queries across channels, ensuring a seamless experience. Ideal candidates have 3-5 years of customer service experience, strong communication skills, and the ability to work both independently and in a team....
-
Hybrid Customer Experience Specialist
2 weeks ago
Toronto, Canada The Home Depot Full timeA leading home improvement retailer in Toronto is seeking a Customer Experience Specialist responsible for ensuring a seamless customer experience. You will manage customer interactions across various channels, support sales retention, and collaborate with teams to enhance customer loyalty. Ideal candidates should have 3-5 years of frontline customer service...
-
Hybrid Customer Experience Specialist
2 weeks ago
Toronto, Canada The Home Depot Full timeA leading home improvement retailer in Toronto is seeking a Customer Experience Specialist responsible for ensuring a seamless customer experience. You will manage customer interactions across various channels, support sales retention, and collaborate with teams to enhance customer loyalty. Ideal candidates should have 3-5 years of frontline customer service...
