customer support representative
2 weeks ago
Overview
Languages
English
Education
-
College/CEGEP
- or equivalent experience
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
-
Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
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Promote sales to existing clients
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Assess client’s needs and resources to recommend the appropriate goods or services
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Develop reports and proposals to illustrate benefits from use of good or service
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Prepare and administer sales contracts
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Conduct sales transactions through Internet-based electronic commerce
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Estimate or quote prices, credit or contract terms, warranties and delivery dates
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Consult with clients after sale to provide ongoing support
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Review and adapt information regarding product innovations, competitors and market conditions
-
Train customers' staff in the operation and maintenance of equipment
-
Resolve product and service related problems
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Troubleshoot problems related to equipment
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Provide customer service
Supervision
-
No supervision responsibility
Experience and specialization
Computer and technology knowledge
-
Word processing software
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Electronic mail
-
Spreadsheet
-
Accounting software
-
MS Excel
-
MS Office
-
MS Outlook
-
MS Word
Sales experience
-
Medical equipment and supplies
Additional information
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
-
Manual dexterity
-
Attention to detail
-
Sitting
-
Combination of sitting, standing, walking
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Bending, crouching, kneeling
Personal suitability
-
Client focus
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Efficient interpersonal skills
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Excellent oral communication
-
Excellent written communication
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Organized
-
Reliability
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Team player
-
Flexibility
-
Initiative
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Creativity
-
Positive attitude
Benefits
Health benefits
-
Dental plan
-
Health care plan
-
Vision care benefits
Financial benefits
-
Group insurance benefits
Other benefits
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Free parking available
-
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