Commercial Account Manager

3 weeks ago

Kitchener, Canada Brokerlink Inc. Full time

Job Category: Personal and Commercial Insurance

Locations: Kitchener, ON

Introduction

Being a part of BrokerLink means living our values: acting with integrity, being respectful of others, having a customer-driven mindset, striving for excellence, and treating others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment.

We are seeking a highly motivated individual to provide the highest level of customer service and carry themselves with utmost professionalism.

Job Description

We are looking for an Account Manager to join BrokerLink and work from our Kitchener, ON office on a Permanent FT Basis.

Key Responsibilities:

- Control the flow of walk-in customers and callers
- Provide assistance to the Commercial Insurance Account Executive
- Provide customers with prompt service by providing advice, helping customers understand insurance, and discussing customer concerns
- Receive and process all incoming Commercial paperwork
- Assist with quotes to customers, review existing coverage, and update customer file information
- Prepare documentation for insurers, complete applications for new clients, and issue insurance certificates
- Process endorsements, invoices, and follow up on payments
- Communicate with Insurance companies, negotiate with underwriters on customers' behalf, and follow up with Adjusters on claims status
- Source and obtain additional information requested by the underwriter and complete applications

Requirements

The Successful candidate will have:

- High School and/or Post-Secondary Education
- 2-5 years’ experience in an office environment
- Commercial insurance experience an asset
- RIBO License an asset
- Exposure to Epic is an asset
- Previous sales experience is an asset
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills

What We Offer

Perks of working with us:

- Flexible health and dental insurance benefits package
- Personal Spending amount to invest in your healthy lifestyle
- RRSP - Registered Retirement Savings Plan with Company matching
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- ‘Dress for your day’, dress according to your daily schedule
- Competitive compensation package with bonus aspect
- Employee discount program, including Apple, Bell, Rogers and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
- Working for an employer who is regularly recognized as one of Canada’s best employers

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

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