Support Analyst

5 days ago


Halifax, Canada Virtusa Full time

Support Analyst (CREQ131112)

Loan IQ Support Team is looking for a Support Analyst to provide production support to Loan IQ App users.

Skill

Support Analyst

Responsibilities

- User on-boarding and off-boarding LoanIQ profile maintainence

- Updating Funding rates in LoanIQ banks financial and reputational risk

- Updating Treasury rates in LoanIQ banks financial and reputational risk

- Updating table maintenance job functions in LoanIQ.

- Perform post implementation verification and provide support at times weekends too

- Ensuring process is followed to the T as all LoanIQ updates are audited

- Monitoring LoanIQ Support for issues, triaging issues with Users, analysing the issue and providing the issue with the vendor

- Work closely with developers to investigate and triage the issues and resolve it

- Work under strict SLA defined by the team

- Work collaboratively with the team and business partners

- Possesses a deep understanding and problem solving ability of various complexities

- Creates documentation to ensure the supportability of analysis i.e. FAQ, Support documentation, KEDB et all

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