Support Analyst
5 days ago
Support Analyst (CREQ131112)
Loan IQ Support Team is looking for a Support Analyst to provide production support to Loan IQ App users.
Skill
Support Analyst
Responsibilities
- User on-boarding and off-boarding LoanIQ profile maintainence
- Updating Funding rates in LoanIQ banks financial and reputational risk
- Updating Treasury rates in LoanIQ banks financial and reputational risk
- Updating table maintenance job functions in LoanIQ.
- Perform post implementation verification and provide support at times weekends too
- Ensuring process is followed to the T as all LoanIQ updates are audited
- Monitoring LoanIQ Support for issues, triaging issues with Users, analysing the issue and providing the issue with the vendor
- Work closely with developers to investigate and triage the issues and resolve it
- Work under strict SLA defined by the team
- Work collaboratively with the team and business partners
- Possesses a deep understanding and problem solving ability of various complexities
- Creates documentation to ensure the supportability of analysis i.e. FAQ, Support documentation, KEDB et all
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