ERP System Analyst

Summary

Reporting to Manager ERP and engaging across all services delivered by De Havilland Information Technology, we are looking for a dynamic and open-minded individual to join us as an ERP Systems Analyst. You will be part of a team keeping the lights on for De Havilland’s IFS application along with its integration, and customizations.

The role requires strong written and verbal communication skills, reporting skills and coordination skills. As the ERP Systems Analyst, your main role will be support of the Enterprise ERP IFS by owning incidents, problems, and changes. Alongside support responsibilities, you will also be challenged to take on ERP development efforts for different business demands and project assignments.

Be the internal IFS ERP SME (subject matter expert) for all business teams; primarily but not limited to the continuous improvement requests for development and implementation.

This person can be based in Victoria, Calgary, or Toronto and will be required to be on site 5 days a week.

Key Responsibilities

- Provide application technical support by investigating, troubleshooting, and resolving operational application functionality related issues.
- Manage application improvements and ensure proper testing, documenting, and communications.
- Document application problems and resolutions for future reference.
- Configure software to meet documented requirements.
- Test software based on De Havilland and IFS best practices and specifications.
- Create and maintain system documentation.
- Responsible for maintaining the integrity and availability of the business data while stored in IS Systems.
- Responsible for supporting the achievement of Service Level Expectations (SLE) for supported improvements in IFS Cloud.
- Act as a counterpart and sparring partner to business process owners and specialists, aiding them in their decision making and building their trust and confidence.
- Analyze business processes, make recommendations and approvals for solutions or improvements that can be achieved and attained through new technology or alternative uses of existing technology, and develop new and optimized workflows within IFS.
- Assist in implementation of new or enhanced functionality, including requirements gathering, analysis and development of support processes.
- Own business demand pipeline and provide solutions to the business that provide maximum value and at the same time aligned with IFS goals and strategy.
- Translation of business needs into actionable technical projects, through writing and gathering business requirements, scoping required project plan, and executing and delivering project to operations.
- Utilize existing IFS functionality or other software to optimize business reporting within IFS or external tools.
- Provide end-user training for the developed packages, as needed.
- Build internal and external networks and be a main reference point for the IFS Support team.
- Act as second/third line support and carry out incident, change and problem management.
- Creation of training materials, and provision of training to end users on the IFS system.
- Other related duties as required.

Qualifications

- Bachelor’s degree or technical diploma from an accredited institution in Computer Science, Information Technology (IT) or related field.
- ITIL certification will be an asset.
- 5+ years of experience implementing, operating, and enhancing ERP technologies.
- Strong knowledge of IFS, and specifically the CRIM related functionality is key. Experience in this area will be necessary to successfully carry out the role, as you will be supporting De Havilland business teams with business-related processes and tasks within the application.
- Good knowledge of IFS System Maintenance Processes.
- Hands-on experience in IFS ERP V10 and Cloud (24R2+).
- IFS Custom configurations, PL/SQL, including Lobby.
- Demonstrated strong problem solving, analytical skills, and strategic thinking.
- Working experience on basic technical areas (development and configurations)
- Good knowledge of IS terms and practices.
- Strong knowledge of reporting and analytics using RDBMS / Oracle.
- Ability to gather and document business requirements and translate these into project plans.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Ability to adapt to shifting priorities, demands and timelines.
- Positive, enthusiastic, and energetic.
- Occasional travel within Canada may be required

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