Coordinator, Student Financial Aid

2 weeks ago

Red Deer, Canada Athabasca University (AU) Full time

Athabasca University's Office of the Registrar is recruiting for a Coordinator, Student Financial Aid.

This full-time permanent position is place-based and located in Athabasca, Alberta.

The Position:

Consistent with University policy and the objectives and priorities of the Office of the Registrar, the Coordinator of Student Financial Aid is responsible for the efficient and effective operations of the Student Financial Aid (SFA) unit. The Unit currently (2025) processes over $18 million in undergraduate and graduate tuition for funded students, serving over 5000 (44% of AU's undergraduate FTE) funded learners from across Canada.

The Coordinator is responsible for managing the day-to-day operations of the unit and supervises all unit staff. They identify operational needs, develop unit operational plans, and reviews processes to ensure the unit is operating within Universityand external regulatory requirements, and in alignment with various strategic and operational plans.

Qualifications:

- An undergraduate degree or equivalent experience is required to facilitate the understanding of stakeholder groups, work creatively and effectively in the institution, and to manage and motivate staff.

- A minimum of 3 to 5 years of progressively responsible experience in a complex, online and highly regulated environment (post- secondary or other) or equivalent combination of experience and education is also required. Other combinations of education and experience may be considered.

- Excellent supervisory, communication, and coaching skills are required, as are thorough investigative and problem- solving skills.

- Strong management and leadership skills, excellent organization and planning skills, and proven ability to direct and supervise staff in a collaborative, co-operative way.

- Experience providing exceptional service to internal and external customers in a related (regulatory) environment is essential.

- Sound understanding of Student Information Systems (preferably Banner) combined with solid process review and development skills.

A detailed job description can be viewed at: Coordinator, Student Financial Aid.

Contact Information:

For more information regarding thisrole, please contact Angela Kuzyk, Registrar, at awagner@athabascau.ca.

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