Senior Business Analyst

The Senior Business Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The ideal candidate will play a crucial role in bridging the gap between business needs and IT solutions, focusing on key initiatives such as KYC, Gen AI integration, and critical data migration projects. This role requires strong analytical skills, a collaborative spirit, and a deep understanding of financial services technology.

Responsibilities

- Stakeholder Collaboration:Collaborate extensively with senior stakeholders across various business units to gather requirements, define project scope, and ensure alignment with strategic objectives.

- KYC:Lead and support the KYC processes and systems across Citi, ensuring compliance with regulatory requirements and enhancing operational efficiency.

- Fenergo Expertise:Leverage hands‑on experience with Fenergo to optimize client lifecycle management processes, particularly in relation to onboarding and KYC.

- Onboarding Process Enhancement:Analyze and improve client onboarding experiences and processes, identifying opportunities for automation and streamlining.

- Data Migration & Analysis:Plan, execute, and oversee complex data migration initiatives, ensuring data integrity and successful transfer. Perform in‑depth data analysis to support business decisions and identify trends.

- Database Management:Work with various database technologies, including SQL and Mongo, to understand data structures, query data, and support system integration.

- Generative AI Integration:Explore and identify opportunities for integrating Gen AI solutions to enhance business processes, improve decision‑making, and create innovative products.

- Requirements Management:Elicit, analyze, document, and manage detailed business requirements, translating them into functional and technical specifications for development teams.

- Solution Design & Testing:Participate in the design of IT solutions, provide input on technical feasibility, and support testing efforts to ensure solutions meet business needs.

- Project Support:Provide ongoing support throughout the project lifecycle, from initiation to implementation and post‑launch review.

- Risk Management: Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment.

Qualifications

- 5-8 years of relevant experience

- Experience in data analysis with intermediate/advanced Microsoft Office Suite skills

- Proven interpersonal, data analysis, diplomatic, management and prioritization skills

- Consistently demonstrate clear and concise written and verbal communication

- Proven experience in IT Business Analysis, preferably within the financial services industry.

- Demonstrable experience with migration work involving complex IT systems.

- Strong collaboration skills with the ability to effectively engage and influence senior stakeholders.

- In‑depth knowledge and hands‑on experience with Fenergo.

- Extensive experience with Know Your Customer (KYC) processes and regulatory requirements.

- Experience in significantly enhancing KYC frameworks.

- Familiarity with Generative AI concepts and its potential applications in financial services.

- Solid experience with client onboarding processes and systems.

- Proficiency in database concepts and practical experience with SQL.

- Experience with NoSQL databases, specifically Mongo.

- Strong background in data migration and data analysis.

- Excellent analytical, problem‑solving, and communication skills.

Education

- Bachelor's degree/University degree or equivalent experience

- Computer Science, Information Technology, Business Administration, or a related field.

- Relevant certifications (e.g., CBAP, Agile) are a plus.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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