Bilingual Credit and Collection Analyst

Reporting to – Finance Manager, Credit & Risk

Fuzion Flooring is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we are committed to going beyond expectations to offer a product, service and experience start-to-end. We are:

- Passionate– Providing the best floor covering solutions.

- Innovative– Engineering product development, global supply, and daily operations to deliver the best product value.

- Honest– Upholding the highest standards in all our actions.

- Accountable– Delivering on our commitments.

- Respectful– Encouraging development and rewarding performance.

We are seeking a proactive, detail-oriented Bilingual Credit and Collection Analyst who is as committed to accuracy as they are to great customer service

The Bilingual Credit and Collections Analyst is responsible for managing customer accounts with a proactive collection approach. This role will focus on analysing the paying habits of customers, reviewing customer files, evaluating records, interpreting and analysing credit reports and making the necessary recommendations to mitigate risks.

Key Responsibilities

- Perform credit risk assessments; research appropriate credit information to rate credit worthiness of new and existing account and make recommendations of credit limit for approval.

- Monitor and release orders from credit hold according to corporate credit and collection policies.

- Perform credit reviews as required/make recommendations on revisions

- Share timely and relevant information with other departments to ensure alignment

- Maintain proactive communication with customers

- Reduce delinquency for assigned accounts; meet defined department goals/KPI’s

- Maintain system updates pertaining to all collection activity

- Report out on collection status to management during reviews; take necessary action to drive improvements

- Provide exceptional customer service; develop effective working relationships with internal and external customers, including working with customers to determine root cause of dispute for unpaid or short‑paid invoices.

- Partner with operations & sales teams when necessary to accelerate the collection/dispute resolution process

- Assist with issuing credit memos when there is backlog

- Serve as a back‑up for the AR Analyst on invoicing and issuing credit memos

- Perform other related duties as assigned

- Monthly customer reconciliations

- Participates and/or leads process improvement initiatives as required

Knowledge & Skills Required

- Bilingual (English/French) is required.

- Bachelor’s Degree in Accounting/Finance or Enrolled in Credit Professional Programs with Credit Institute of Canada.

- 3+ years in a similar role

- Knowledge of credit policies, procedures, and regulations.

- Strong computer skills and proficiency in MS Office (Outlook, Excel, work)

- Strong analytical skills and attention to detail.

- Excellent communication skills, both written and verbal.

- Ability to work independently and as part of a team.

Why you’ll love working at Fuzion

- Company culture that is based on respect, collaboration, and continuous improvement; we are always working to enhance the employee experience

- Comprehensive benefit package that includes health & dental benefits, long‑term disability, RRSP matching, and employee rewards programs.

- Education Assistance and Development program for employees; we invest in your development so you can grow within the company

- Proudly Certified™ by Great Place To Work® in 2024

This is a vacant position for which both internal and external candidates are being considered.

Fuzion Flooring welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and will consider applications from all qualified candidates.

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